Doug Samuelson, R.Ph. Email & Phone Number

Franklin Lakes, New Jersey, US

• Global Customer ServiceCustomer Success Management, Director (Transition from Strategic Client Services Manager) June 2009 - PresentBuild strong long term relationships within the corporate leadership at several.
• Saved the business of a 16 facility IDN from going to the competition which enabled CareFusion to secure a 9.6 million dollar agreement
• Lead the development of a cabinet implementation strategy for a 76 facility Health Sys
• Partnered with Sales in the negotiations of a 25 hospital system agreement
• Repaired the relationship with a Health System in Iowa and secured an upgrade agrmnt
• Coordinated a 3 facility product trial which helped secure the business for the Health Sys Significantly contributed to a project with Marketing and Contracts to create a system wide contract

• Responsibilities:
• Customer support for all of the Pyxis® Medication Products
• Provide consultative services for medication management in the pharmacy and hospital
• Provide clinical consultative services for patient safety based on ISMP and Joint Commission recommendations
• Provide consultative services for efficient medication distribution processes and cost effective inventory management
• Provided consultative services for controlled substance management, diversion detection, and diversion avoidance.

Reduced annual budget by $1.5 million the first full year. Redesigned pharmacy and built a state of the art cleanroom that was recently complemented by their accreditation company. I also immediately established a pharmacy clinical presence on the Nursing Units. Last, worked with HR to restructure the internal leadership structure.

Park Ridge, Illinois, US

• Responsibilities:
• Pharmacy Distributive Services from Central Pharmacy
• Compounding of Sterile Products in the Cleanroom
• O.R. Satellite Pharmacy Operations & Pyxis Implementation in the O.R.
• Purchasing / Inventory Control / Billing
• Supervise approximately 50 Pharmacy Staff Members (10 Pharmacists & 40 Technicians)

Deerfield, Illinois, US

Supported the TPN Compounding equipment and software through Sales support, competitive demos, and customer support. This included teaching customers & the Sales Team how to use the Automix, Micromix, and software. Also, was responsible for the international Sales & customer support.

Bs Pharmacy, Pharmacy Administration And Pharmacy Policy And Regulatory Affairs

Pre-Pharmacy, Pre-Pharmacy Studies