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Results Driven Healthcare Service and Support ManagerResults oriented customer support leader with over 25 years of experience in hospital management, clinical software support, capital equipment support, and information technology products in the healthcare market. Highly qualified customer support advocate with experience in supporting large Health Systems. Consistent history of overachieving support goals for customers and colleagues.Core Competencies Relationship Building Demonstrate Leadership with Colleagues at All Levels Strategic Planning and Execution Drive and Determination Clear and Concise Communication Presentation Skills Proactive and Anticipatory C-Suite Engagement
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Customer Success Management, DirectorBd Jun 2009 - PresentFranklin Lakes, New Jersey, UsGlobal Customer ServiceCustomer Success Management, Director (Transition from Strategic Client Services Manager) June 2009 - PresentBuild strong long term relationships within the corporate leadership at several strategic Healthcare Systems including Aurora Health, Barnes Jewish Christian, Indiana University Health, Universal Health Services, and Trinity Health. Provide the Healthcare Systems with a trusted advisor and advocate who ensures a high level of satisfaction with all aspects of the business relationship. Partner with Sales to assist customer in establishing a strategic enterprise strategy for the use of Pyxis products. Coordinate internal resources to address and resolve customer issues and use metrics to measure improvement in service and support. Proactively anticipate the needs of the customer due to a background in the healthcare environment. • Saved the business of a 16 facility IDN from going to the competition which enabled CareFusion to secure a 9.6 million dollar agreement• Lead the development of a cabinet implementation strategy for a 76 facility Health Sys• Partnered with Sales in the negotiations of a 25 hospital system agreement• Repaired the relationship with a Health System in Iowa and secured an upgrade agrmnt• Coordinated a 3 facility product trial which helped secure the business for the Health Sys Significantly contributed to a project with Marketing and Contracts to create a system wide contract• Worked with a Wisconsin Health System Contracts Department to address language concerns and then obtained a signature for the entire Health System• Achieved an “Outstanding” performance rating for FY2011. Only 2% of all CareFusion associates receive this performance rating and it must be approved by CareFusion Senior Leadership. -
Clinical ConsultantCardinal Health Pyxis Products Sep 2007 - Sep 2009Responsibilities:•Customer support for all of the Pyxis® Medication Products•Provide consultative services for medication management in the pharmacy and hospital•Provide clinical consultative services for patient safety based on ISMP and Joint Commission recommendations•Provide consultative services for efficient medication distribution processes and cost effective inventory management•Provided consultative services for controlled substance management, diversion detection, and diversion avoidance.•Provide consultative services for Nursing workflow and medication management -
Director Of PharmacyAdvocate Good Shepherd Hospital Jan 2005 - Aug 2007Reduced annual budget by $1.5 million the first full year. Redesigned pharmacy and built a state of the art cleanroom that was recently complemented by their accreditation company. I also immediately established a pharmacy clinical presence on the Nursing Units. Last, worked with HR to restructure the internal leadership structure.
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Pharmacy Operations ManagerAdvocate Lutheran General Hospital Jun 2001 - Aug 2005Park Ridge, Illinois, UsResponsibilities:• Pharmacy Distributive Services from Central Pharmacy• Compounding of Sterile Products in the Cleanroom• O.R. Satellite Pharmacy Operations & Pyxis Implementation in the O.R.• Purchasing / Inventory Control / Billing• Supervise approximately 50 Pharmacy Staff Members (10 Pharmacists & 40 Technicians)• Recruitment of new Pharmacists and Technicians• Pharmacy Liaison to Nursing and Hospital Administration Committees -
Professional Services Mgr.Baxter Healthcare 1995 - 2001Deerfield, Illinois, UsSupported the TPN Compounding equipment and software through Sales support, competitive demos, and customer support. This included teaching customers & the Sales Team how to use the Automix, Micromix, and software. Also, was responsible for the international Sales & customer support. -
Pharmacy DirectorCoram (T2) 1993 - 1994
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Pharmacy DirectorCoram (T2) 1993 - 1994
Doug Samuelson, R.Ph. Skills
Doug Samuelson, R.Ph. Education Details
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University Of Il College Of PharmacyPharmacy Administration And Pharmacy Policy And Regulatory Affairs -
Wheaton CollegePre-Pharmacy Studies
Frequently Asked Questions about Doug Samuelson, R.Ph.
What company does Doug Samuelson, R.Ph. work for?
Doug Samuelson, R.Ph. works for Bd
What is Doug Samuelson, R.Ph.'s role at the current company?
Doug Samuelson, R.Ph.'s current role is Customer Success Executive.
What is Doug Samuelson, R.Ph.'s email address?
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What is Doug Samuelson, R.Ph.'s direct phone number?
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What schools did Doug Samuelson, R.Ph. attend?
Doug Samuelson, R.Ph. attended University Of Il College Of Pharmacy, Wheaton College.
What are some of Doug Samuelson, R.Ph.'s interests?
Doug Samuelson, R.Ph. has interest in Children, Environment, Science And Technology, Animal Welfare, Health.
What skills is Doug Samuelson, R.Ph. known for?
Doug Samuelson, R.Ph. has skills like Hospitals, Pharmacy, Medical Devices, Healthcare, Pharmacy Automation, Informatics, Healthcare Information Technology, Leadership, Patient Safety, Customer Service, Capital Equipment, Sales Operations.
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