-Contribute to the establishment of the organization's strategic goals-Perform in an internal expert role-Design, deploy, and maintain visually appealing and scalable analysis to support business operations and analytical efforts via Elementor, Excel, and PowerPoint-Identifies, researches, and resolves discrepancies in analytical procedures and methods.-Perform complex data analysis leading to concise and digestible data storytelling-Work collaboratively with business stakeholders to identify, define, & prioritize opportunities for data solutions to improve & enhance business processes-Strong communication, collaboration, and consulting skills and very proactive in planning and problem-solving

• Supports Field and Dispatch Operations by developing communications and procedures documents• Created ~75 new methods and procedures documents in 6 months for the Buried Wire Center organization, new procedures used by ~500 people• Produced methods and procedures for new Salesforce program to replace an existing technician routing system, used by thousands of employees nation wide • Organized communication blasts to inform employees of business changes, events, problems, and solutions, etc.

• Leads and conducts User Acceptance Testing process – writing test plans and scripts, defect management• Review release requirements in advance of test cycle, based on Release business scope and ensure complete understanding for providing input to test suites• Initiate meetings with Requirement SMEs during Test Planning stages to obtain flows, screen shots• Participate in the development of all detailed test cases/test steps with SME’S/developers• Read and understand the test steps in advance of executing test suite. Work with developers to correct outstanding issues• Create and resolve system defects, discovered via test execution prior to production launch

• Supports full IT project development from the point of requirements. Definition, design, user research, development, launch and refinement• Product Owner/SME responsible for managing projects for Field Services including new product and technology launches• Selected and implemented Agile development practices according to the application requirements for every project • Provided daily communications, scrum notes, sprint reviews reports, and regular snapshots of project status• Wrote User Stories based on requirements gathered from all stakeholders• Review and approve IT technical requirements and solutions to ensure proper functionality in systems • Collaborated with multiple departments to determine ROI and prioritize projects• Understand, gather, document and effectively communicate business requirements• Provide project updates, including presentations, to management that include progress, risks, issues, and recommendations• Responsible for developing and maintaining training documentation• Interacts with multiple IT teams articulating business needs to ensure that comprehensive enhancements/changes are ready for implementation• Leads and conducts User Acceptance Testing process• Identifies trends and opportunities for process improvement across Field Operations teams

• Coordinated with systems partners to finalize designs and formalize requirements• Researched, identified, and leveraged best practices to identify Commercial sales and operational improvements• Wrote project proposals; edits marketing and training materials• Subject matter expert for DISH pricing, programming, product• Performed external consumer website and intranet maintenance• Conducted training sessions for sales team• Completed forms and programming lineup cards using Adobe Illustrator and Adobe Livecycle• Researched, identified, and leveraged best practices to identify Commercial sales and operational improvements• Evaluated information gathered from stakeholders, determined business requirements and recommended next steps to management, including SVP and COO• Consistently provided high level of customer service and professionalism to a variety of partners and customers• Take projects from inception to completion by organizing meetings, tracking progress and effectively communicating to all relevant parties• Partnered with multiple business units to provide a technical understanding of systems that support their activities • Self-taught in Adobe Illustrator, Adobe Livecycle and Salesforce• Analyzed financial reports to identify opportunities to increase profitability• Prepared and gave presentations to senior management• Received excellent performance evaluations• Self-motivated: successfully completes responsibilities with limited supervision• Team player- builds strong relationships with coworkers

• Managed a team of 15-20 sales agents selling DISH satellite TV to commercial businesses, as well as residents of apartment buildings• Oversaw the agents’ development in order to meet and exceed sales goals• Performed a variety of managerial duties including one-on-one performance evaluation meeting • Motivated and supported team to exceed sales goals

• Trained newly hired employees in sales and technical support• One on one training with new hires, simulated customer phone calls, taught them the software programs• Responsible for training sales and technical customer service agents through role playing and demonstrations• Brought in new clients, increasing sales and profitability• Built a reputation for providing excellent customer service• Earned recognition from managers for strong performance• Interviewed and assessed job applicants to make hiring decisions• Supervised 15-25 direct reports

• Responsible for establishing rapport with potential customers en route to adding them as customers to DISH • Used persuasive skills over the phone to attract new customers to DISH• Was promoted to training position due to my excellent sales record