• Led a project integrating business segment IT organizations’ compliance processes (IT Controls, IT SOX, IT Audit Support, Data Privacy, Export Controls) into Caterpillar IT.• Served as Subject Matter Expert for IT controls and regulatory compliance.• Provided guidance and training for internal teams on IT controls ownership and execution.• Led teams in understanding internal audits and SOX results, facilitating control issue remediation.• Challenged stakeholders on root causes of risk and effectiveness of remediation activities.

• Provided enterprise application support for CyberArk (password vault) and Venafi (public key infrastructure), enhancing operational reliability.• Managed application upgrades and server migration projects.• Represented the division in the IT Controls and Governance “train the trainer” initiative.

• Led a 24/7 global team supporting manufacturing execution application software.• Designed and implemented a global MES support model, achieving over 98% incident resolution rate.• Developed monthly SLA reporting structure for performance tracking.

• Designed and implemented the Vocational Truck Alliance Run Support model, optimizing application help desk collaboration between Caterpillar and Navistar.• Managed contracts for software development and support, ensuring compliance and performance.

• Reviewed and approved changes for Sarbanes-Oxley compliance for financially significant software applications.• Co-developed and analyzed annual dealer and internal surveys for the Caterpillar Engine Order Software support.

• Provided international installation and technical support for Caterpillar machine sales quoting application.• Participated in Six Sigma projects to enhance data replication processes.

• Managed an MS-SQL Server database for creating and tracking all Caterpillar Logistics IT projects. • Automated all manual processes and eliminated the need for the position.

• Developed processes and software for determining and reporting annual incentive compensation bonuses.

• Taught "Fundamentals of MIS" and “Decision Support Systems” to undergraduate business majors.