Maintain and keep existing CAD, 911, and related systems in good operationAct as a liaison between business users and executive leadership Oversee contracts and manage projects related to public safety systems and updates of those systemsGenerate and fact check documentation in order to take proper inventory of technology already in placeDevelop technical requirements for public safety systemsProvide technical expertise and guidance to best direct resources of the… Show more Maintain and keep existing CAD, 911, and related systems in good operationAct as a liaison between business users and executive leadership Oversee contracts and manage projects related to public safety systems and updates of those systemsGenerate and fact check documentation in order to take proper inventory of technology already in placeDevelop technical requirements for public safety systemsProvide technical expertise and guidance to best direct resources of the administrationTrained 60+ users and administrative staffCreated roadmap spanning several applications to authorize the spending of over four million dollars in infrastructure related costsSuccessfully implemented a new 911 phone system for the Nation's Airports (Reagan and Dulles)Pushed and deployed a technology initiative to modernize the Computer Aided Dispatching software and bring mobile computing to public safety vehicles. Show less

Managed a large scale technology infrastructure including 16+ servers, 2 core switches, 100+ workstations Developed, engineered, and maintained the overall Computer Aided Dispatch (CAD) computer systemsCommunicated with and managed several vendors and contractors to make sure all specifications and needs were metAdvised and made decisions regarding network structure, equipment, workstation hardware, back-up strategies, security, and any technology related issuesThe hardware and… Show more Managed a large scale technology infrastructure including 16+ servers, 2 core switches, 100+ workstations Developed, engineered, and maintained the overall Computer Aided Dispatch (CAD) computer systemsCommunicated with and managed several vendors and contractors to make sure all specifications and needs were metAdvised and made decisions regarding network structure, equipment, workstation hardware, back-up strategies, security, and any technology related issuesThe hardware and software systems I managed are worth over one million dollarsThe program I oversaw allowed for emergency communications 24 hours a day Show less

Managed security of classified systems Patched applications and operating systems of servers and workstationsDeployed new technologies and devicesProvided remote instruction, support, and setup of network monitoring devicesMitigated risk to sensitive systemsRerouted and rewired cabling in server rooms

Maintained and implemented network and server equipment for a Law Enforcement agencyDiagnosed and repaired hardware, software, and network problems to keep the 150+ computers in the agency runningForensically examined computers, cell phones, and other digital devices in order to provide the results to the Investigative Services SectionUtilized hardware tools like the Cellebrite UFED, write blockers, and disk duplicatorsExperienced with forensic software packages including FTK… Show more Maintained and implemented network and server equipment for a Law Enforcement agencyDiagnosed and repaired hardware, software, and network problems to keep the 150+ computers in the agency runningForensically examined computers, cell phones, and other digital devices in order to provide the results to the Investigative Services SectionUtilized hardware tools like the Cellebrite UFED, write blockers, and disk duplicatorsExperienced with forensic software packages including FTK, X-ways Forensic, and DFF Show less

I was responsible for the site redesign the year I was there. I was also responsible for uploading stories from the weekly publication and ensuring the appeared correctly on the website.

I took incoming telephone calls and used tools to diagnose connectivity and throughput issues. I was able to resolve some issues on my own and when unable to do so, I would send a repair truck to the customer's home.

I ordered, delivered, and shipped parts Freightliner diesel truck parts. I was responsible for maintaining core and warranty parts until I sent them back to the manufacturer for payment.

I worked my way from a seasonal part-time sales associate to become the supervisor of computers sales department. My responsibilities ranged from customer sales to organizing training events for the entire staff of the store.