In this role I provide 3rd level technical support for ATM, Point-of-Sale (POS), eCommerce and financial transaction switching systems. Assisting clients with MasterCard and Visa certifications, server upgrades, PCI DSS questions, and onsite System Audits.14+ years experience working with Postilion software products (Realtime, Office, Portal, PostCard, ATMApp)* Software Support for corporate clientsAssist clients with the support and maintenance for clients specific financial payments server/s.* Client ManagementMaintain high level of client satisfaction via constant communication across various channels.* Client Certification AssistanceAssist clients while conducting industry certifications for card payment networks such as Visa and MasterCard.* Java Code AnalysisAnalyse software source code for potential bugs while fault finding client specific issues.* SQL Server SupportAssist clients with SQL Server database support e.g. server performance, database querying, SQL profiling* Windows Server Support (2003-2016)Assisting clients with various Windows Server related issues on an application level.

In this role I provided 1-3 level technical support for internal NEC staff and external NEC PABX clients.IT Support• Supporting domain accounts/profiles via Active Directory• Supporting Windows server 2003• Supporting MS Exchange• Supporting Secure ID• Supporting and Installation of in house software (Unix based)• Supporting user desktops via VNC (faults and installation of applications)• Provide first level support to PABX’s, voice/data services within SLA guidelines including fault reports and requests for adds, moves and changes (both hardware and software)• Analyse information provided and determine a course of action, log information correctly and dispatch to appropriate area for resolution.• Enhance team environment by adhering to company objectives, schedules and key performance indicators.• Develop strong Customer Loyalty by optimising Customer Satisfaction.

Provide level 1 helpdesk technical support for both Dial up and ADSL Iprimus customers. Requirements:Provide support for different Operating Systems including: Windows 95/98Windows MEWindows NT/200 ProfessionalWindows XPMacintosh OS 7.5 and above