Doug Stine Email and Phone Number
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Senior-level executive in the IT services outsourcing industry. Results oriented in the overall strategy, Governance and contract management, service delivery, project management, transformation and growth of client engagements, with a focus on continuous improvement and change management.Senior-level executive in the IT services industry. Results oriented in the strategic sales, service delivery, Governance, contractual management, digital transformation, with a focus on continuous improvement and change leadership. Core competencies include profit and loss management, business expansion, customer satisfaction, contract negotiation, transition services, and alliance partner and vendor management. I have a proven track record of delivering simultaneous large-scale mission-critical projects on time and under budget, achieving growth targets, and maintaining strategic client relationships and a multi year award winner for sales and account management excellence. My mission is to provide value-added IT solutions that enable our clients to achieve their business goals and objectives.
Silver Tree Consulting & Services
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Vice President, Client Success And Account ManagementSilver Tree Consulting & Services May 2024 - PresentRaleigh, North Carolina, Us
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Vice President Of Client ServicesPomeroy Oct 2022 - May 2024Hebron, Ky, UsAs Vice President for Client Services Management my responsibilities include leading a team of 16 Client Executives managing our portfolio of accounts totaling $170M in annual revenue, as well as one thousand employees delivering IT services to our client base. Core accountabilities are Growth strategies, Governance, Contact adherence, and financial results -
Regional Vice PresidentPomeroy Dec 2012 - Jan 2023Hebron, Ky, UsRegional Vice President responsible for leading strategic sales, delivery and relationships across a portfolio of clients with Pomeroy. Accountability for profit & loss results, achieving growth targets, maintain strategic client relationships, and managing customer satisfaction results for each client. Lead successful contract negotiations and transition services for multi country client involving key strategic business partners. Responsible for strategic management and expertise across customers, alliance partners, and vendors to define, develop and implement IT based solutions that provide value to the portfolio of clients. Provide strategic leadership to ensure all projects and initiatives are seamlessly implemented successfully. Key team member for any new strategic sales opportunities as it relates to the management, governance, negotiations and transition of services on new business opportunities.
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Industry Executive OutsourcingCsc Jan 2008 - Nov 2012Global, UsNational Account Executive responsible for eighteen Health Care clients located in North America with revenues of $50M. As the Account Director I have overall accountability for the delivery of IT services, client satisfaction and relationship management, profit & loss and business expansion for this portfolio of clients. As Director I have eight direct reports managing the accounts and over 180 service support personnel that I was accountable for. I would have regular interaction with various "C" level executives and Vice Presidents in support of our services we were providing to our clients. In addition, I had overall responsibility for developing managing and pursuing new business. These activities resulted in adding five new clients to CSC's Health Care outsourcing portfolio. -
Regional Account Executive DirectorCsc - Mid Market Outsourcing Jan 2001 - Jan 2008Managed a portfolio of accounts with the Manufacturing, Health Care, Consumer Goods, and Financial industries over the last 7 years that have routinely exceeded growth objectives and client satisfaction improvements. Responsible for a team of 10 Account Executives with a portfolio of 20 accounts to consistently improve our revenue and operating income along with positive client satisfaction results. Developed a strong account team by interviewing and matching client needs to candidates which resulted in growing our business with our accounts. Increased services include, but are not limited to, the
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Account ExecutiveCsc - Baker & Taylor Jan 1998 - Jan 2001Directly responsible for managing client relationship, service delivery including service levels, financial performance, client satisfaction, and contract adherence; Expanded business to include Baker & Taylor Entertainment division within the services and integrated their IT organization resulting in a 3 year contract worth $20M in total revenue. Improved client satisfaction ratings by 20% over a 2 year period and achieved service delivery bonus of 38 out of 41 months for exceeding performance expectations.
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Csc Principal Consultant - Applications Portfolio ManagerCsc - Baker & Taylor Jan 1996 - Jan 1998Applications Program Manager responsible for managing application resources where we provide maintenance and new development activities. Implemented change control, workflow management, help desk, and governance structure for applications outsourcing services. Developed and implemented various work products in order to manage and report contractual service levels associated with the application portfolio. Managed a 45 person IT team responsible for stabilizing the client's IT environment and achieving service levels. Significantly exceeded client satisfaction and financial objectives for application services.
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Applications ManagerFirst Interstate Bank Jan 1986 - Jan 1989Billings, Mt, UsApplications Manager responsible for a wire transfer application which was responsible for the transmissions of the entire banking systems transfer of funds to other institutions on a daily basis. This is a mission critical application which required 100% availability and accuracy. Promoted from Applications Programmer to Applications Manager within 1 year and responsible for managing all aspects of various projects within the application environment. Business subject matter expert on wire transfer application working in the controller department. Successfully managed 20 employees and provided them with developmental opportunities. -
Applications DirectorBaker & Taylor Books, Inc Jan 1984 - Jan 1986Applications Director responsible for managing all aspects of applications department including but not limited to project staffing, P&L, budgets and training. Developed and managed implementation strategy and interface conversions for a major implementation of a new sales order processing and warehouse automation project. The 3 year project with a budget of $25M was delivered on time and within budget. Managed and established priorities of all application development projects. Acted as liaison with the business community to ensure all projects were delivered with expected business functionality. Conducted all staffing reviews and developed performance improvement plans where appropriate. Coordinated all staff training requirements. -
Senior Application Programmer AnalystCity Federal Jul 1984 - Dec 1984
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Application ProgrammerGraphic Jun 1983 - Jul 1984Leusden, Utrecht, Nl -
Graphic ScanningCity Federal Bank Jun 1983 - Jan 1984
Doug Stine Skills
Doug Stine Education Details
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Montclair State UniversityComputer Science -
Raritan Valley Community CollegeComputer Science And Mathmatics Degree
Frequently Asked Questions about Doug Stine
What company does Doug Stine work for?
Doug Stine works for Silver Tree Consulting & Services
What is Doug Stine's role at the current company?
Doug Stine's current role is Delivering IT transformational services to improve IT value to the business.
What is Doug Stine's email address?
Doug Stine's email address is ds****@****csc.com
What schools did Doug Stine attend?
Doug Stine attended Montclair State University, Raritan Valley Community College.
What skills is Doug Stine known for?
Doug Stine has skills like It Strategy, Management, Service Delivery, Leadership, Process Improvement, Vendor Management, Crm, Data Center, Program Management, Professional Services, Cloud Computing, Integration.
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