Doug Sue Email & Phone Number

Sydney, NSW, AU

- developing robotic process automation for all business process to improve personnel efficiency and cost saving. - maintaining SDLC and administration existing application systems for various businesses that include Supply Chain, Finance, HR and IT.- maintaining business process workflow controls to adhere to policy requirements and maintain audit.

- Business process workflow mapping.- Requirements gathering for project development for 'as is' through to 'to be' states. - Business system support for request, incident and change management. - Application disaster recovery documentation.- Audit controls administration and reporting.

Sydney, Australia

- Completed R&D that identified and mapped out key capabilities required in digital platform for small businesses- Assisted with refining customer value proposition by engaging with potential users and merchants to identify and document key problems and desired solutions- Produced current and proposed mapping for processes and workflow across the customer.

North Sydney

- Managing IT hardware system requirements for the pilot rollout to Toyota Dealers in Australia for the newly developed interactive ‘Vehicle Configuration’ unit. - Hardware vendor negotiation and procurement.- System configuration, requirements gathering and testing prior to deployments.

Ashfield, Sydney

Responsibilities:- Managing IT development solutions for the businesses within Chubb through stakeholder/client meetings for change management.- SDLC for the planning, analysis, design, and implementation of systems.- Producing metrics tools via SQL and formal documentation for developed processes and systems to ensure ongoing success. - Document creation.

Ashfield, Sydney

Responsibilities:- Implementing, upgrading, and supporting IT applications and desktops for business end-users in the area of finance, accounting, legal, HR and operations. - Assisting cross-functional SME and Business Analysts in completing implementation requirements. My roles included user support, implementation testing, and documentation.

Padstow, Sydney

As a Product Sales consultant, my role required that I understand all aspects of importation, product specification and distribution. Additionally, be a distribution and forwarding company liaison for deliveries, while developing new avenues of products supply by conducting sourcing management for new potential products.

Rosebery, Sydney

As a Software Publishing Planner my role was to configure and distribute documentation for IBM's Servers products and systems software. Production configuration for manufacture would be initiated through my administration orders to provide regular software updates to licensees. My daily requirement was to communicate with printing publishers, software.

Ashfield, Sydney

As a application support officer, I was charged with maintaining and ensuring all signed authority documentation was scanned into the database system to allow nation wide recognition of signatories in real time. This role involved regular database backups, scanning machine maintainance and clerical processing management.

Bachelor Of Technology Management, Instrumentation And Control

High School, Economics

Activities and Societies: Economics Club, Basketball Team