Doug Swift Email & Phone Number

United States

Software Conversion Consultant

United States

WW Control-M Professional Svcs

United States

Arlington, Texas, United States

- Execute direct-to-customer show style sales campaigns to introduce new to market products.- Manage onsite booth including product packaging, inventory management, announcements, and liaising with the venue management team as a company representative.- Show style roles suspended by company mid-March.

Arlington, Texas

- Deliver world-class face to face customer service, strong communication, interpersonal skills, punctuality and excellent teamwork.- Organization and delivery of assigned route ensuring timely completion including any direct customer follow-up and cash payment processing.- Coordinated daily completion of 4 other driver routes in same base location..

Arlington, Texas, United States

- Increased Services revenue 4900% in 7 years expanding consulting department from 7 people to a revenue generator on 5 continents.- Designed and supervised services sales process including contract scoping and finalization, customer negotiations, and pricing, with full company signature authority on 100+ contracts a year for all North and South American.

Dallas/Fort Worth Area

• During a process of government divestiture of our division, initiated supervision and coordination of employees and activities of the Development, Customer Support, QA. Technical Consulting and IT teams becoming the.
• Reviewed and redesigned 3 critical software conversion processes and built 1 new one, by fully documenting all steps, decision points and paths to take, handling the project management with the customer, while also.
• Oversaw and ran a conversion of a large automobile manufacturing company’s software with multiple systems and sites in Sao Paulo, Brazil and Buenos Aires, Argentina, as the technical expert and project manager. All.
• Negotiated and designed proposals for Services team projects
• Ran full time team of consultants on worldwide projects
• Project manager, technical resource, and trainer on conversion of Scheduling Systems

Dallas/Fort Worth Area

• Supervised the transition of Problem Change systems from Halliburton into the outsourcer (Philips) Problem Change tracking system.
• Provided shift oversight, design, and use, of 10 different Scheduling software systems in use by the customers. Including daily schedule monitoring and running to meet daily, weekly, and monthly deadlines
• Part of the internal / external Help Desk taking and documenting calls, assignment and escalation of issues, problem tracking, and customer documentation and follow up.

Dallas/Fort Worth Area

• Re-designed and customized the Problem Change tracking system for each department’s separate requirements providing different views and reporting.
• Oversaw Info/Man Problem Change software daily use for the Data Center including statistical reporting, departmental reporting as well as provide the support of software system itself including the backups, disaster.
• Reorganized locations of tape storage systems to improve team performance
• Documented all applications and necessary commands for the 24x7 Operations teams

Norman, Oklahoma

• Set schedules and coordinate work of Stockers on shift working closely with requirements from store management.
• Daily stocking, cleaning, and setup up displays and special sale items.
• Assist receiving team bringing in and storing new items.
• Coordinated with Layaway desk for tracking and storage of items and yearly clearing of all items.
• Perform store maintenance as needed.

Norman, Oklahoma

• Daily operation of a 6 theater movie house including scheduling, payroll, bookkeeping and deposits, inventory tracking, ordering, vendor management, employee hiring and supervision.
• Assisted in the city management of two other movie houses in Norman Ok. Including city-wide bookkeeping, revenue and inventory tracking, reporting to corporate offices.
• Ran projectors as well as setup and breaking down movies as necessary.
• Other jobs performed: cashier, concessions, doorman, theater security.