Doug Swift Email & Phone Number

United States

Software Conversion Consultant

United States

WW Control-M Professional Svcs

United States

Arlington, Texas, United States

- Execute direct-to-customer show style sales campaigns to introduce new to market products.- Manage onsite booth including product packaging, inventory management, announcements, and liaising with the venue management team as a company representative.- Show style roles suspended by company mid-March.

Arlington, Texas

- Deliver world-class face to face customer service, strong communication, interpersonal skills, punctuality and excellent teamwork.- Organization and delivery of assigned route ensuring timely completion including any direct customer follow-up and cash payment processing.- Coordinated daily completion of 4 other driver routes in same base location.- Seasonal Job.

Arlington, Texas, United States

- Increased Services revenue 4900% in 7 years expanding consulting department from 7 people to a revenue generator on 5 continents.- Designed and supervised services sales process including contract scoping and finalization, customer negotiations, and pricing, with full company signature authority on 100+ contracts a year for all North and South American contracts for 14 years. - Monitored and reported on team and individual performance of Support and Services division including KPI selection and tracking. - Improved customer satisfaction of Product Support team by implementing internal service level objectives with active tracking increasing incident responsiveness by nearly 10% within 2 months. - Communication lead for Services and Customer Care divisions including website content, internal and external processes and training guides, division presentations, and senior management reporting as well as the manager assigned to customer retention, contract research and management escalation. - Project Management specialist. Traveled onsite resolving problem laden software conversion providing direct oversight and technical guidance until customer satisfaction transforming them into a reference account in South Africa and expanding the products used. - Made justification for and ran two new departments; Billable Project Managers and Customer Advocate Managers. Both teams highly successful in increasing revenues and customer satisfaction and were incorporated into all large software sales going forward- Directed daily operation of Product Support and Professional Services divisions including overall team focus and scheduling as well as employee performance tracking, development, and evaluation.- Continual update and optimization of processes and procedures for sales, support, onboarding, investment return, and customer engagement to improve the overall customer experience.- Lead Project Manager and Business Analyst for enterprise wide and special projects.

Dallas/Fort Worth Area

• During a process of government divestiture of our division, initiated supervision and coordination of employees and activities of the Development, Customer Support, QA. Technical Consulting and IT teams becoming the point person for all software sales and account tracking. I provided over $4 million in sales to contract and remained in the role as General Manager for the office for the next 18 years. • Reviewed and redesigned 3 critical software conversion processes and built 1 new one, by fully documenting all steps, decision points and paths to take, handling the project management with the customer, while also including specific coding examples. Versions of all these are still in use for competitor software conversions 20 years later. • Oversaw and ran a conversion of a large automobile manufacturing company’s software with multiple systems and sites in Sao Paulo, Brazil and Buenos Aires, Argentina, as the technical expert and project manager. All systems were successfully converted along with training the customer personnel in multiple countries over a 10 month period. • Negotiated and designed proposals for Services team projects• Ran full time team of consultants on worldwide projects• Project manager, technical resource, and trainer on conversion of Scheduling Systems• Designed training programs for CA7 to Zeke conversion and Sys Programmer product training• Assist and provide demonstrations for software

Dallas/Fort Worth Area

• Supervised the transition of Problem Change systems from Halliburton into the outsourcer (Philips) Problem Change tracking system. • Provided shift oversight, design, and use, of 10 different Scheduling software systems in use by the customers. Including daily schedule monitoring and running to meet daily, weekly, and monthly deadlines• Part of the internal / external Help Desk taking and documenting calls, assignment and escalation of issues, problem tracking, and customer documentation and follow up.

Dallas/Fort Worth Area

• Re-designed and customized the Problem Change tracking system for each department’s separate requirements providing different views and reporting. • Oversaw Info/Man Problem Change software daily use for the Data Center including statistical reporting, departmental reporting as well as provide the support of software system itself including the backups, disaster recovery efforts, and design from a System Programmer perspective. • Reorganized locations of tape storage systems to improve team performance• Documented all applications and necessary commands for the 24x7 Operations teams

Norman, Oklahoma

• Set schedules and coordinate work of Stockers on shift working closely with requirements from store management.• Daily stocking, cleaning, and setup up displays and special sale items. • Assist receiving team bringing in and storing new items.• Coordinated with Layaway desk for tracking and storage of items and yearly clearing of all items. • Perform store maintenance as needed.

Norman, Oklahoma

• Daily operation of a 6 theater movie house including scheduling, payroll, bookkeeping and deposits, inventory tracking, ordering, vendor management, employee hiring and supervision. • Assisted in the city management of two other movie houses in Norman Ok. Including city-wide bookkeeping, revenue and inventory tracking, reporting to corporate offices. • Ran projectors as well as setup and breaking down movies as necessary. • Other jobs performed: cashier, concessions, doorman, theater security.