Assumes the role of leading, planning, and executing programs, placing a strong emphasis on defining objectives and milestones that align closely with our partners' vision and business requirements. Facilitates project progression and guides the entire product life-cycle, enabling teams to maintain their focus on core tasks. Strives to achieve high partner satisfaction, on-time project delivery, and overall team well-being through a proactive and leadership-oriented project and program management approach. Takes on the responsibility of executing our strategic initiatives, drawing upon extensive knowledge of both our partners and project team capabilities to manage interdependencies and optimize resource allocation, especially when managing Software & AI application projects that utilize Large Language Models (LLMs). Maintains a holistic perspective across projects and products to apply a consistent approach throughout the program.• Transforms partner requirements into actionable projects and serves as the strategist and executor, with a specific emphasis on partner success.• Develop the necessary architectural framework to ensure the program's on-time and on-budget delivery, specializing in complex technical projects.• Simultaneously oversees multiple projects from inception, managing engineering, design, product, and project teams. Providing unwavering leadership to ensure partner success.

As the Interim Director of Program Management, I provided strategic leadership and operational oversight for our organization's project portfolio during a critical transition period. My role was dynamic, requiring me to quickly assess, optimize, and lead multiple concurrent programs, ensuring they aligned with our organizational goals and met stakeholder expectations. I leveraged my extensive experience in program management to excel in resource allocation, risk mitigation, and cross-functional team leadership. My key responsibilities included streamlining our project management processes, mentoring our project managers, facilitating effective communication between departments, and reporting on program status to our executive leadership. In this interim position, I had the opportunity to make a significant impact by driving efficiency, fostering innovation, and setting the foundation for our long-term program management success. It was a challenging role that allowed me to use my expertise to guide the organization through an important transition while establishing robust program management practices for the future.

Manage end-to-end lifecycle studies within CX Lab, a prestigious and high-visibility team, as the only PM to manage both qualitative and quantitative research areas for the Google product teams. Oversee new process implementation, critical issue resolution, business reviews, and day-to-day operations management. Engage stakeholders to the near-executive level, ensuring clear communication and presentation of materials.• Propel wide-ranging studies, including actionability and planning on the quantitative side, and user feedback (YouTube, Google Workspace, Google Ads, etc.) on the qualitative side while navigating differences between teams (i.e., risk management) and a waterfall / milestone-driven environment.• Act as a bridge between the CX Lab research teams and internal groups, connecting all groups and ensuring understood and planned interdependencies. Provide clear communication to cross-functional team leads and senior management regarding project status, resource requirements, issues, and priorities.• Increased efficiency from a task and delivery perspective on the quantitative side by 7% and 11% on the qualitative side by leveraging an agile background to understand workload and capacity, and ensuring streamlined processes.

Promoted to drive strategic, tactical, and financial planning for the software development organization in support of agency goals and objectives. Oversaw the entire team under the president (35+) who managed all product and business system development, inclusive of Software Research and Design, Program Management, Software Engineering, Quality Engineering, and Content Development. • Retained 23/25 world-class developers over a 3-year period, which outpaced the industry average of 18 months and enabled the company to focus financial resources (per low-turnover cost savings) on securing new talent.• Fostered a culture of continuous improvement and innovation; maintained knowledge of current and emerging technologies and advised the executive management team on their impact on the business.• Established KPIs, including client satisfaction and operating efficiency; led the team to achieve ambitiously set goals that positively impacted service.• Managed vendor relationships primarily utilized by the client engagement team with a focus on expense management and maximizing the value delivered from partnerships.

Led a team of up to 18 direct reports, including engineers and designers; ran daily standups, sprint planning, backlog grooming, and demos for clients throughout each project period. Worked day-to-day with external clients, building relationships and working with product owners on the client side to identify the priority, check in from budget and timeline perspectives, and leverage those relationships to grow existing business.Participated in betas for Google and Apple to test new software and remain at the forefront of tech; brainstormed ways to incorporate new technology into work and service offerings.Introduced Jira and Confluence and paired those with Bitbucket connection, which boosted visibility and consistency.Worked alongside clients to outline (in detail) their needs and path towards the final solution, in cooperation with engineering and design teams, identified and secured resources to provide the right mix of expertise and skill set for each project. Accurately forecast revenue, profitability, margins, billing, and resource utilization.

Oversaw development and execution of detailed and customized project implementation plans for the company’s largest and highest-profile customers (top 5%). Managed full life cycle engagement of a project, starting with pre-signature to final closeout to the overall project; provided pre-signature support during the sales process and bridged the process with traditional project management services.Introduced methodology to strategically engage internal teams, which brought more agility to a waterfall environment. Implemented targeted milestones to eliminate gaps and allow for more efficient delivery. Changes reduced the standard 6-month delivery timeline to 4.5 months.

Oversaw development and execution of detailed and customized project implementation plans for the company’s largest and highest-profile customers (top 5%). Managed full life cycle engagement of a project, starting with pre-signature to final closeout to the overall project; provided pre-signature support during the sales process and bridged the process with traditional project management services.Introduced methodology to strategically engage internal teams, which brought more agility to a waterfall environment. Implemented targeted milestones to eliminate gaps and allow for more efficient delivery. Changes reduced the standard 6-month delivery timeline to 4.5 months.