Doug Torbert Email & Phone Number

Roseville , Minnesota

Outside customer support sales manager for 145+ local and national trucking fleets, construction/mining, and refuse accounts in the Twin Cities, and north metro. Identify opportunities for territory account sales growth by promoting customer service agreements, care inspections, warranty inspections, and maintenance solutions post truck sales. Additional customer support duties include training customers on Mack & Volvo Trucks, and Volvo Construction Equipment online parts and service programs, to include warranty and extended warranty programs. Create dealership part and service sales marketing programs for Mack & Volvo Trucks, Volvo Construction Equipment.

Responsible for servicing existing customer base and establishing new accounts in 5-state area including managing customer visits, will call and dispatch operations, coordinating service work bids, developing parts consignment for key customers, and designing monthly promotional campaigns.

Responsible for 200+ account base in 5-state area including processing quotes and orders, resolving complaints, conducting customer calls, coordinating displatch and will call operations, and managing warranty and return department for 50+ heavy duty/automotive product lines.

Bachelor Of Science (Bs), Political Science And Government

Activities and Societies: ROTC, Vet's Club, MSU Flying Club.

Associate'S Degree, Army Rotc, Military Science And Operations