Doug Vogel Email & Phone Number

* Developed requirements and setup data feeds for a COTS customer satisfaction survey system (CustomerSat) project.* Managed quarterly projects for a COTS scheduling system (ProBusinessTools) that supported over 3,500 installers and 35,000 installations a month.* Developed project estimates, created business and system requirements and maintained test scripts to support Firedog IT projects.

* Managed the reconciliation system project for ACATS, journals and IRA transactions through requirements analysis and project management* Provided analysis for long and short term solutions to improve the quality of cost basis information in the BETA system through process improvement, data analysis and requirements gathering* Developed and supported short-term solutions to resolve regulatory and control deficiencies

* Managed Collections rules in a Blaze decision engine by developing, testing and implementing parameters changes*Mapped and maintain the Collections business processes with the ARIS methodology and software * Create business and system requirements and develop test cases for medium to large scale projects for Fraud IT case management systems and main frame functionality* Managed Enterprise Disaster Recovery Tests for the Fraud business and IT* Created a process to maintain user accounts for 3 Fraud applications for compliance purposes

Masters, Information Systems

Bachelor Of Science, Political Science