• Collaborate with internal customers, business partners and stakeholders to facilitate requirements for designing and developing software solutions for manufacturing needs.• Elicit requirements for the Infor CPQ product to improve its daily use in product quoting, order management and sales information support.• Running project effort to migrate configuration, quote and price data from internally developed legacy software system to the Infor CPQ system.• Work closely with plant engineering, supply chain and production staff to generate correct bills of material, inventory maintenance, assembly flow and ensure increased production performance and quality.• Perform design, development, testing and deployment of custom CPQ solutions specific to Andersen Windows needs.• Work directly with Finance department in ensure all order, invoice and pricing data is corrected linked in Infor LN ERP, to order records from CPQ.• Oversee team of developers to ensure requirements of Jira tickets are understood, written and tested for accuracy. • Write configuration rules for product lines being moved on the CPQ platform.• Develop test plans for regression testing prior to any and all production moves.• Provide analytical & technical support for all users of CPQ system, analyzing and resolving complex production issues.• Carry out Infor EQ/CPQ component migration, systems maintenance and required upgrades.• Maintain and adjust data loads between Infor CPQ and Infor LN ERP system.• Act as product owner in determining priorities of improvement and migration efforts and assign software teams to specific efforts.

• Function as a primary point of contact for customers to provide critical business and technical data analysis along with development needs related to variable and fixed data.• Prepare Statements of Work laying out functional and data requirements for program design, schedule, and implementation.• Assist customers with extracting proper data from their ERP system, and creating mappings and logic to transform data into formats needed for loading into Avery Dennison internal systems through scripting or ETL tools. • Planning and implementing RFID migration projects for retailers’ labels.• Act as lead between customer and internal EDI and development resources for establishing automated flow of all data prior to go live.• Build and maintain data structure and production information into front end system and customer ordering pages in the online ordering solution• Identify and execute improvements on implementation processes, documents, tools and reports.• Collaborate with operations teams and provide training to support staff to enable effective roll out and ongoing troubleshooting to resolve issues in various customer solutions

• Provide customer facing and remote support for AMCS Groups Route Optimization solutions.• Understand and document business requirements, create project schedule and handle some project management tasks for customers.• Conduct workshops with customers to give in-depth training of software applications, configuration options that work in their business model and logistics used by routing algorithms • Integrating products and data with existing ERP system, both AMCS and other vendors packages.• Facilitating data preparation, cleansing and loading from supporting systems, using XSL stylesheets.• Review and evaluate technical design and technical quality issues and processes.• Identify and execute improvements on implementation processes, documents, tools and reports.• Escalate issues to resolve software bugs and improper functionality.

• Provide customer facing direct support for Infor CPQ software solution design, implementation, testing, training, and go-live support.• Conducting workshops with customers to explain in-depth coverage of Infor CPQ database structure, options for customizations and best practices for streamlining configuration rules that product uses.• Work with customers on integrating data with a wide variety of ERP and other software systems.• A major focus on report building to retrieve data needed for supporting internal product sales and distributor network• Working with customers to develop complete project proposals and bid documents supplied with database information directly from Infor CPQ as well as the ERP or other database sources.

· Conduct onsite client discovery to gain deep understanding of technical environment requirements for implementation, integration and data conversion.· Work closely with Project Director and Business Analyst assigned to team to assure incoming data is loaded to take full advantage of our softwares capabilities.· Create technical migration project plan as part of overall migration roadmap.· Identify and analyze all customer requirements, then create data transformation models through iWay ETL tool or custom scripts to map incoming data into required internal formats.· Interact directly with clients throughout the implementation process and post go-live, assisting with triaging and resolving of data issues.· Daily use of SalesForce CRM to track all technical projects, billing of customers and working with incoming support tickets requiring technical expertise.· Extensive work with multiple electronic health data formats, including diagnostic and procedural codes, lab data, pharmaceutical, medical claims, authorizations, member records, provider data, insurance packages and core information from multiple EMR systems.

· Analyze incoming data from competing vendors systems to assess highest developmental needs for transforming data to internal requirements.· Create high-level user requirements, detailed functional specifications and release plans for products under my direction.· Act as a liaison with development staff to ensure that requirements within user stories are fully understood and successfully meet during development cycles.· Coordinate the efforts of cross-divisional teams to roll out marking documents, communication plans, training needs and support for products under my direction.· Work with other product team members to develop portfolio business plans, operational plans and product strategy roadmaps.· Assist project managers with creating realistic development goals within each sprint.· Determine priorities of enhancements in any cases where development resources are discovered insufficient to complete all requirements.· Assist implementation team in overseeing customer migrations to our products from outside products or older internal legacy systems. · Produce regular monthly progress reports for development efforts, as well as assessing reporting our impact on efforts of large scale data migration project.· Assess new technologies for relevance and possible impact on ongoing product strategies.· Operate as either a subject matter expert or liaison with other SMEs for analysis of various incoming data types.· Write high level release notes and coordinate with technical writers for more detailed documentation.· Work with internal IT staff for determining release dates, patch releases and normal upgrade guidelines.

· Working as government contractor to support and maintain NASA technical library databases.· Regularly assess available technology solutions to meet ongoing and new demands of NASA research scientist. · Act as primary system administrator and first line of support for ERP software system, including upgrades, customization of web interface, mass edits of data, extraction of data for integration in other products and all other staff needs.· Write custom database scripts and reports for NASA Centers using PERL language and Application Programmer Interface (API) tools available in software.· Act as project and technical lead for implementing and supporting Google Search Appliance with the intent of indexing NASA data through both crawling and XML feeds from multiple information databases, websites and repositories.· Act as project lead for assessment of available digital archive products and the following implementation of DSpace software.· Maintaining support of PostgreSQL database and loading of new metadata into open source digital archive software, DSpace, for the purpose of creating a repository of NASA historical reports in digital form.· Supporting access to electronic resources available to research staff and acting as member of budget committee responsible for funding decisions.· Interacting with various CRM systems used by software vendors to open and update incidents when software assistance needed.· Conduct training online and in-person of staff across NASA centers on use of systems under my responsibility.· Act as primary administrator of Serial Solutions Open URL Resolver and Electronic Resource Management products, including all upgrades, customization of interfaces, report generation and all other staff needs.· Support several Microsoft SQL databases used as document repositories for sensitive and classified collections.

· On-site and telephone consulting with public, corporate, government, and University libraries assisting them with Unicorn/Symphony ILS, an ERP software product focused towards the needs of libraries.· Work in tandem with project manager to assist large customers during the implementation and migration process.· Conduct on-site analysis of all departments to assist customers in improving workflow and integrating new electronic resources.· Write custom scripts and reports for customers using PERL language and using Application Programmer Interface (API) tools for UNIX, Linux and Windows servers.· One of three employees responsible for training the Application Programmer Interface (API) workshop to customers.· Data extraction and manipulation between third party databases and Unicorn/Symphony product.· Identify bugs in the software and follow-up on patch delivery to consulting customers.· Assist customers in selecting upgrades and enhancements to their current software.· Develop web based training courses and seminars for real time training as well as interactive course offerings.· Monitored CRM system for all incident traffic of assigned consulting sites to help expedite solutions to their questions and problems.· Member of internal company enhancement committee responsible for voting on software improvements and scheduling them into appropriate future releases.· Design interfaces between Unicorn/Symphony databases and third party products using SIP and LDAP technologies.· Extensive work using EDI standards for interfacing with customer products used for ordering and payment of materials.