Senior It Specialist
CurrentSupport for call center floor, setup accounts for new agents for various systems (AD accounts, Amazon connect accounts, legacy system accounts, Oracle Service Cloud accounts) and Ricoh printer support. Deployed Dell wyse thinclients throughout the center with dual monitors and responsible for supporting the vmware desktops once implemented. Recently facilitated transitioning back to small form factor desktops through imaging and complete software setup. Currently implementing electronic sign in and notification system for our front desk.