Doug Wilkerson Email & Phone Number

Springdale, Ar

Represented outsourcing division generating $12M in annual sales and producing several million packages per year through third party contractors. Managed relationships with outside contract manufacturers, including negotiations, scheduling, logistics, purchasing, re-supply, and quality. Interacted with personnel at all levels at multiple plants, from dock workers to managers to owners. Communicated cross-functionally with Logistics, Sales, and Quality departments. Reported to the Business Manager.☑️ Took over relationships and projects with three established outsourcing facilities and grew the business. Negotiated prices, set up raw material chains, streamlined logistics, confirmed capacity, and negotiated contracts with customers and outsource partners.☑️ Transitioned a $1M customer from ordering PO to PO to having product available in a 30-day window. Keeping inventory on hand eliminated 3-month lead time to get the product from China but also affected pricing, storage, and production scheduling. Coordinated with sales, raw material suppliers, and warehousing, and facilitated communication between Rockline, outsource partners, and customer. Integrated efforts expedited production and brought additional products into the Rockline portfolio. ☑️ Volunteered to address local QA issues from other facilities as needed, drawing on previous experience as Division Quality Manager. Inspected goods from overseas and set further inspection protocols and rework procedures as required.☑️ Served as liaison introducing customers to contract manufacturing partners to co-brand their products. Facilitated customer collaboration and secured contracts for Rockline.

Springdale, Ar

Quality Manager, Springdale, AR (2001 to 2006) Promoted to set up QA management for Rockline’s new outsourcing division. Put in place the entire quality management system, including documents and procedures required from outsourcing partners. Established all protocols for quality standards for outsourcing partners, taking into account the size of the organization and the products produced. ☑️ Brought a Chinese company with sales of $10M and 500 employees into GMP compliance in 8 months. Trained corporate management, upper management, and owners returning to audit, monitor, and document needed improvements. ☑️ Traveled to plants worldwide to audit quality compliance. Guided Rockline as to which plants could effectively and safely manufacture our products. ☑️ Conducted social compliance auditing as needed. I maintained the relationship with vendors despite conflicts between native country laws, global perspective, and US laws and opinions. Senior Management selected me for the role of Vendor Manager based on a deep understanding of manufacturing, quality standards, and the importance of relationships in business.

Springdale, Ar

Ensured that all facets of the quality system were maintained on the shift. Worked with production to resolve issues as they arose. Determined whether the product was acceptable for sale or required rework and, if so, defined rework protocol. Trained personnel on CMP standards. Direct reports: 13-18 shift workers.☑️ Worked on each of the 3 shifts to ensure consistency in quality standards throughout the organization. Hired as a line technician and promoted.

Bachelor Of Science - Bs, Organizational Management

Civil Engineering

Activities and Societies: I attended UofOklahoma while also in the Navy Reserve Officers Training Corps (NROTC) for three years..