Doug Wiltse Email and Phone Number

• Direction and oversight of all Transportation Physical Damage claim activities within the Unit. • Manages, develops, and provides mentoring, recognition and guidance to claim examiners. • Maintains staff levels or current staffing by ensuring associate engagement, development, and recognition; as well as recruiting, selecting and orienting of new associates. • Provides direction and assistance on complex & high exposure Transportation property damage matters. • Assists in the development and implementation of strategic claims management goals and objectives. • Analyzes and assesses performance metrics for the unit and Division to ensure quality of service and standards are being met. • Communicates effectively with all levels of associates and departments. • Participates in regular large loss meetings, claims/underwriting roundtables and other claims related meetings, as required by internal and external customers. • Responsible for the continuous improvement of claim quality, case financial outcomes and the achievement of established objectives through monthly file reviews. • Identifies, monitors and reports on emerging liability and coverage trends that impact the department or organization.

Material Damage Manager for a property and casualty insurance company specializing in the transportation industry. Accountable for all first party auto trucking and motor truck cargo claims. In addition all first and third party total losses in all 50 states