Dougal Morrison Email & Phone Number

Ashtead, Gb

London, England, United Kingdom

Delivering partnership relationships and meeting Commercial Business insurance needs through the digital and offline Simply Business platformExtensive partnership relationships and industry experience

National

Senior Manager Business Insurance, Lloyds Banking group (LBG) 2018 - PresentResponsible for leading the Business Insurance P&L with responsibilities across SME Commercial bank and digital direct to customer channels Achievementso P&L accountability across the range of business insurance offerings including new business, renewals and back bookso Delivery of 5 year strategic planning and sales / income targets o Proven record of deliver across a wide customer base micro SME to Mid Corporateo Strong at balancing risk and reward to drive customer needs met strategies, sales and income performanceo working with 3rd and 4th parties to meet the insurance needs of Lloyds business customero Significant experience across regulatory, governance and legal requirements

National

Commercial Manager Business Ins, Motor & Partnerships, LBG 2017 – 2018Responsible for supporting commercial development across Business Insurance, Motor and Home Corporate partnerships through oversight of the respective P&L’s, sales performance and risks.Achievements o Working in oversight and collaboratively with P&L owners across 3 business channels, identifying performance challenges, opportunities and riskso Development of management information and analysis to deliver timely insights for the businesso Responsible for concise informative communications delivered to executive level giving updates around the performance challenges and opportunities

London

Senior Relationship Manager Business Insurance LBG 2014 – 2017Responsible for the development, leadership and implementation of the agreed operational and sales delivery strategies for the commercial partnership between Commercial Lines Insurance, AJG and Lloyds Bank Commercial Bank. Engagement of key stakeholders within SME to MD levelAchievementso Ensured Operational alignment between the parties and engagement to the overall strategy for Commercial lines. o Engagement of multiple delivery channels across LBG inc Commercial and Business banking, Lex Autolease channels and develop a sales strategy with Gallagher’s to achieve performance targets o Supported Head of Commercial in achieving P&L financial objectives.o Active member of the Inclusivity & Diversity Insurance work steam, in particular delivering the ‘’influencing female leader programme’’

National

Senior Business Insurance Operations Manager LBG 2013 - 2014Responsible for the operational delivery of the Business Insurance model working with AJ Gallagher, third party broker party Achievements o Delivered significant change programme moving third party insurance provision from Allianz to AJGallagher brokered solution (new contact centre, website and field solutions)o Responsible for the delivery of the Operational requirement to achieve Commercial Lines customer strategy and business targetso Manage existing back book renewal relationships and delivery renewal targets of £18Milliono Embedded a customer centric culture within the Operations and wider Commercial lines team through Service Excellence. Minimise Operational and Compliance risk to the business

National Business Insurance Sales Manager Lloyds LBG 2010-2013Responsible for the delivery of the Commercial bank Business insurance performance Achievementso Delivery of Commercial lines insurance sale target, new business and renewalo Regional sales team management to deliver target’s for Income and GWPo Engagement and influencing Regional and National Stakeholders within Commercial Bank in support of target delivery.o Management and control of training , conduct risk and overall risk mitigation within the teamo Support of propositional design, marketing and communications to the commercial bank network

Personal lines Business Improvement Manager LBG 2009 - 2010Application of lean six sigma DMAIC and project principles to improve customer experience and sales processesAchievementso Carry out root cause analysis and deliver potential solutions, identify, prioritise, test and confirm solutions. Map and improve processes to identify best practice and improvementso Securing resources and developing business cases for sign off and deliveryo Delivery of £1.3Million benefit 2009, £5million benefit 2010

National Sales improvement Manager LBG 2009Senior Manager supporting the National and Regional general Insurance manager sales team as a centre of excellence for supporting the delivery of profitable and compliant sales through the retail network. Achievements o Use of influencing skills and highly developed relationship skills to create a positive environment to increase customer needs met, sales and income targets. o A high profile role which suited extremely motivated, high potential individuals in a competitive environment. Working closely with field sales teams, senior stakeholders and leadership

Regional Retail General Insurance Manager LBG 2004 – 2009Responsible for the management and delivery of Loan protection, Home insurance and Home Emergency performance across the Regional Retail branch networkAchievements o Responsible for loan protection performance across the South Regiono Influenced senior stakeholders to deliver General Insurance through key meetings and seeking their support for initiatives o Delivery of feedback on Regional general insurance performance on weekly basis, identify and highlight successes and opportunities for improvement o Support HR and Risk functions to develop new sellers within roles and quickly identify areas of risk management

Corporate Account manager Allianz Insurance 1996 -2004Management of significant corporate insurance relationships across retail personal lines products (Warranty, Creditor and All Risks commercial insurance). Achievements o Management of the Business development team Client relationships UK and internationally (S. America and Europe).o Regular liaison with existing and prospective new corporate clientso Creation of effective marketing and training to ensure client and business profitabilityo Ensuring knowledge and delivery of market regulation with clientso Reviewing and reporting for clients sales and underwriting performance

Corporate Account Manager GE Warranty service 1994 - 1996Appointed to the role of Corporate Account manager following a successful period as Claims Manager

Senior Claims Manager GE Warranty Services 1992 - 1994Senior Claims Manager. Responsible for the effective management of the domestic claims department (Electrical, Marine and Motor). Staffing, assessment, allocation of work, meeting service levels, risk management, claims costs management, set up, liaison and negotiation with repairer networks, client contact, and customer dispute resolution.

Responsible for delivery of client contracts through management of resources and liaison with the client, management of site staff (50) over a 24/7/365 period

various short term contracts

Product Engineering Home appliance manufacture responsible of technical review of products

Testing and development of pre-production plastics moulding tooling into full production.

Mechancial And Production Engineering, Engineering

Studyed a broad spectrum of engineering subjects

Education record