Assist with developing the agency’s Community Support Program implementation and workflow from scratch, working closely with all relevant faculty/staff to create and fine-tune a template for a growing range of outpatient support services. Provide direct care and a wide variety of transitional services to clients under Acute Treatment Care--including: outreach, support, coordinating/implementing recovery plans, referrals to community resources, and teaching/modeling independent living skills. Maintain ongoing contact with clients to ensure their successful transition to independent living and continued personal growth.

Initiate, develop and implement a multi-level program for African Percussion classes at one of the largest and most diverse community colleges in the area. Work with each student individually and as part of the collective to build and hone individual and group-oriented skills regardless of skill level, creating a fast-growing, popular program that has already received invitations to perform at several community concerts and events.

Spearheaded development of highly-interactive and user-friendly Web 2.0 presence.

Provided timely overview, multi-perspective interviews, background and analysis of new telecom services and technologies for hard-copy and Web editions, often within 24 hours of breaking news. Wrote multiple feature articles and mid-length bulletin pieces weekly. A number of articles were selected for re-post on major telecom aggregator news sites. Tracked and delivered ongoing coverage of high-growth technologies such as Ethernet switching, IP PBX and VoIP, wireless LAN, broadband access and IP VPN, featuring analyst and vendor interviews as well as general commentary. Particular emphasis on the global service provider space, including M&A, regulatory environment and competitive landscape for Tier 1, 2 and 3 carriers. Collaborated on major Web-site development initiative to improve and expand online capabilities, including extensive Web 2.0 and P2P functionality, designed to establish telecommagazine.com as a leading online brand and presence. Provided guidance and leadership in implementing site navigation, design, user interface and back-end integration for site version 3.0. Reviewed all of Executive Editor’s writing for content, style and readability before posting.

Delivered Web-based market intelligence analysis reports on the latest developments and releases in carrier business network services daily and weekly. Evaluated competitive standing of vendors, competitors and end-users regarding a single event or trend, by generating multi-perspective assessments within a 48-hour time-frame. Tracked and analyzed all Tier 1 and 2 carriers, as well as many Tier 3 telcos and CLECs, and confirmed data accuracy with the provider before posting reports. Covered the dynamic IP VPN, VoIP, wireless LAN and Carrier Ethernet service markets and all related business segments.

Provided editorial direction for six editors and 4 staff on print and web formats of leading computer technology journal (LSE: UBM.L) with worldwide readership of over 120,000 enterprise executives and network managers. Wrote award-winning monthly feature articles, news stories, product reviews and tutorials, delivering 6000-7000 words per month on time and within deadlines Provided analysis mapping market and technology drivers to business goals, including roadmaps and strategies to transition between present-day IT constraints and future market and technology developments.  Identified and documented emerging trends with emphasis on market impact, business applications, competitive review, deployment and integration concerns. Created monthly opinion forum “Net Insights,” covering a broad variety of IT topics.

Researched and wrote several pieces each month, including cover stories, feature length articles and columns. Spearheaded the Product of the Month column, which spotlighted the latest best-of-breed technological innovations. Credited with improving quality of all assigned features and columns through a highly dynamic approach to investigative journalism and expository writing. Performed investigative reporting, including interviews, hands-on product evaluation, and reality-testing vendor claims. ~Worked intensively with analysts, market leaders and engineers, as well as with vendor community, demoing and reviewing products monthly. ~Provided market analysis and co-developed ongoing emerging technology seminars. For industry trade show, co-sponsored by vendors and carriers. Served as seminar moderator on occasion.

Provided wide range of editorial services for leading journal of record in the field of tele-operators and virtual environments. Wrote and copy-edited columns. Supervised all aspects of production; solicited manuscripts, queried authors, selected best articles for publication. Proofread all copy: manuscripts, galleys, pages, bluelines, and camera-ready art.