Doug Bakewell Email & Phone Number

Victoria, BC, CA

• Provide client specific Mid-Range Server and Storage (MRSD) support to Service Delivery Managers, Account Management, senior management, and project teams.
• Track and coordinate MRSD aspects of the business intake process and take central role in MRSD escalation process.
• Work with Account Team to streamline requests, forecast capacity, manage expectations.

• (part-time)
• Responsible for architecture and operation of 99.99% mission critical infrastructure used for aircraft satellite communications. 99.99% was achieved. This was a significant challenge in a 25 person company with limited.
• Managed the firmware development team during critical flight data recorder firmware development. The primary focus was to provide strong leadership and clear priorities.
• Provided project management oversight for all projects within the company.
• Designed and implemented internal business processes and systems, including: Jira/Agile for issue and project tracking, Kanbans for manufacturing, X2 CRM for sales management, SVN and Jenkins build servers for.

Owner and developer.

Planned and managed projects at NRCan. Two example projects were: 1. Network Monitoring and Alerting: Architected and performed hands-on implementation of an NRCan wide IT monitoring system which monitored all non-desktop systems. 2. IT Procurement Project: Achieved ~$1,000,000 in savings through bulk purchases. Success in this area required working with.

• (BFound.com was acquired by SignalSoft)
• Led a geographically disperse cross-functional team responsible for operational aspects of SignalSoft’s telco-grade product line.
• Standardized high availability, management, and security methodologies across the product line. This resulted in higher customer acceptance of SignalSoft products.
• Designed and oversaw testing of detailed configurations for Sun and Tru64/Alpha platforms to meet telco-grade deployment requirements.
• Worked within the Product Management department to collect and analyze customer requirements for future product enhancements.

• Responsible for IT operational aspects of 24x7 BFound.com fleet tracking service.
• Analyzed existing application platform and recommended hardware and software enhancements which significantly increased the availability of the service, while reducing the maintenance effort of operations staff.
• Redesigned operational processes to ensure customer needs were met quickly while not compromising service availability, or the needs of other customers.
• Worked directly with customers on support issues and new deployments.

Bachelor Of Science With Distinction, Computer Science

Masters Certificate In Project Management, School Of Bussiness