Doug Friesen Email & Phone Number

Woodburn, Or, Us

Portland, Oregon Metropolitan Area

Portland, Oregon Metropolitan Area

Portland, Oregon Area

Recruited to this position: Provided analytical insights and recommendations to enhance decision making across supply chain operations and supported the company in focusing on the consumer, brand growth, and achieving profitability. Possessed a strong understanding of logistics and transportation processes, process improvement, data, KPIs, reporting and analytics.RESPONSIBILITIES:• Lead development of reporting and analytical capabilities within our global logistics/transportation network partnering with subject matter experts and technical teams. This includes creating business requirements for data needs, validation of data sets, and developing functional reporting, KPIs, and dashboards/scorecards to support execution of daily responsibilities and monitoring of key metrics.• Drive business results and outcomes focused on brand, region, and omni-channel providing multi-disciplined analytics and recommendations for KPI improvement and potential business process changes.• Provide analysis to determine how key KPIs are tracking to goals.• Lead cross functional projects across the business to effectively drive change in revenue, service, and cost.• Possess a thorough understanding of the up-stream and the down-stream processes and high-level systems flow in order to determine the impact of process changes.• Provide leadership in determining gaps and opportunities in the effectiveness of regional and/or global planning and operations systems and processes.

Beaverton, Or

Recruited to this position:Oversaw the daily activities of the warehouse to ensure all inventory was stored and distributed to manufacturing or other departments in an accurate and efficient manner. Accountable for the performance of the warehouse staff and the efficient space utilization of the facility. Additional duties included planning, organizing, and monitoring the receiving, storage, distribution, and shipping of all items moving between suppliers, business partners, and customers, ensuring a smooth, consistent operation and on-time delivery.

Portland, Metro

Recruited to this position:Developed and improved global business processes, systems and metrics in the logistics area with cross functional impact to Dispatch, Field Services and the Technical Support Center. This included the creation of system enhancements necessary to drive successful projects and processes.ACCOMPLISHMENTS:• Chaired a project team to develop processes and system changes to create the end-to-end event tracking of parts movement – a unique identifier connecting the outbound and return inbound event.• Mobilized and led a global project team with representatives from 5 different groups to address the implementation of new transportation regulations in 70 different process areas.• Collaborated with a lead logistics provider to determine the scope of a major system upgrade and the corresponding effect on the Global Single Instance (GSI) system. Ensured the processes, documentation and training were in place upon implementation.• Partnered with Global Freight & Warehouse and Inventory Planning to develop and implement process flows and procedures to account for Oracle-owned inventory at customer sites.• Visualized and improved all steps in both manual and system workflows as an expert user of MS Visio and other tools for process flow creation.• Enhanced the Oracle GSI system to capture quality data upon Return Material Authorization (RMA) receipt transaction, to retire the manual part return paper form on customer returns. Redesigned the RMA process with a new return kit/labels including a bar-coded unique identifier.• In addition to the technical skills involved in performing my responsibilities, I also have strong communication and conflict resolution skills that contributed significantly to my successes.

Wilsonville, Or

Promoted to this position:Directed timely and cost-effective distribution of products and services through management of employees and processes, including order fulfillment, receiving, inventory control, material handling, shipping and mailing services. Initiated projects and process improvement and conducted field research to verify results. Aligned business support and resources to meet internal and external customer requests. Managed budget and forecasting, set strategy and drove tactics necessary to meet the organization quality, productivity and revenue recognition goals.ACCOMPLISHMENTS:• Guided employees to consistently achieve team objectives by hiring, managing, coaching, and developing direct reports and ultimately, an effective team.• Directed my team in order processing, logistics and shipping all emulator hardware globally, including spare parts shipping.• Engineered a feasibility study for outsourcing Manufacturing & Distribution Services, resulting in a clear understanding of activities and associated cost drivers within the teams along with identifying and bundling activities that could be outsourced.• Integrated carrier shipping systems with SAP, allowing the downloading of order information and uploading of tracking numbers back into SAP.• Facilitated the centralization of field office SAP receiving transactions at global distribution centers, improving the turn-around-time and accuracy of the transactions.• Examined quarterly reports to ensure compliance with financial/Sarbanes-Oxley guidelines.• Consulted in the process to implement the scanning/linking of all documents in both the quote-to-cash and purchase-to-pay modules of SAP, saving time in the retrieval of all stored documents.• Coordinated a project to centralize Manufacturing & Distribution Services offshore to reduce operating expense.• Coordinated distribution and logistics responsibilities of project teams integrating over 40 company acquisitions into Mentor Graphics.

Wilsonville, Or

Promoted to this position:Directed employees and processes in the areas of distribution, logistics, order fulfillment, manufacturing, shipping/receiving, traffic and transportation. Facilitated Export/Import Administration and managed Distribution Department system development and reporting projects from business requirements analysis through implementation.ACCOMPLISHMENTS:• Coordinated the configuration, integration testing and implementation of the SAP system to meet Distribution Dept. needs. Developed internal process flow, matching with appropriate system transactions. Negotiated with several user partnership teams (Finance, Fixed Assets, Order Fulfillment, and Purchasing) to resolve process issues.• Received the Mentor Graphics Achievement Award for redesigning processes and for implementing a workplace that has been conducive to productivity, profitability and employee satisfaction.• Established effective partnerships with counterparts in Worldwide Order Fulfillment, Purchasing, Legal, Marketing, Facilities, Finance, IT, and Customer Support.• Chaired the Worldwide Order Fulfillment Metrics Team, establishing standards for supply chain and distribution metrics and baseline performance for the department including monthly activity reporting, KPI’s, scorecards and templates for tables and charts.• Improved and streamlined processes to gain greater efficiency and cost savings through innovation, negotiation, and continuous improvement techniques.• Oversaw a project to develop and implement Worldwide Order Fulfillment quality documentation and services communication on the web, greatly improving the response time and access to the documents and their linked attachments.• Trained as a Lead Auditor in compliance with ISO 9000 and successfully conducted audits in other departments.• Operated on any team as a stable influence. Acted as “the voice of reason” in team meetings, especially where discussions on controversial issues become emotional or heated

Wilsonville, Or

Recruited to this position:Directed corporate negotiations in traffic/transportation activities, entering into carrier/vendor contracts which leverage MGC's volume to assure timely delivery and low cost. Established goals and aligned the services for distribution, logistics, trade show, and transportation activities in response to internal/external customer needs and requests.ACCOMPLISHMENTS:• Received the Chairman’s Achievement Reward for negotiating significant carrier cost and service improvements for the corporation.• Key team member in a major Work Redesign project effecting space reduction of 81%, headcount reduction of 50%, and an annual freight expense reduction of $1 million.• Developed with carriers electronic invoicing, reducing paperwork by 90% and improving data collection, auditing, and reporting accuracy.• Negotiated a contract with a new freight payment vendor resulting in a 46% reduction in processing costs and a 31 % increase in audit savings.• Tracked all Mentor Graphics freight expense, enabling the evaluation of our overall freight costs and development of further cost savings measures.• Mobilized an interdepartmental team, coordinating the move of the corporate office from Beaverton to Wilsonville while still maintaining an excellent level of transportation and logistics services.• Managing style of listening to both my team and internal customers resulting in a high degree of confidence and buy-in on the part of user groups around the company.• Acted as a change agent, assimilating new responsibilities quickly putting into place cross training programs to insure adequate coverage for all effected team members.