Doug Borkman Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Supported hundreds of users for additional clients, as responsibility expanded beyond the existing IDI Logistics user base I continued to support after the IT department was outsourced. Provided top-notch support for requests of all kinds, including configuration of hardware, laptops, tablets, and handhelds for onboarding and offboarding employees. Image computers, manage user accounts in Active Directory and O365. Control and maintain all organization's software and program licenses and subscriptions.

Greater Atlanta Area

Provided exemplary phone, email and remote end-user technical support to approaching a hundred company users locally, and in market offices across the United States. In addition to traditional help desk support, excelled in configuring and deploying images on tablets, VDIs and laptops, plus deploying and managing VoIP phones. Worked the vast majority of all support tickets that came into the company ticketing system, and helped manage the company's software licensing and card access systems. I also managed, and contributed to, countless company-wide projects and initiatives.

Atlanta, Ga

As one of this company's two employees, there were not too many aspects of its operations in which I was not involved. My primary responsibility was to manage the company Help Desk system, and make sure all service issues/tickets were properly completed. Another primary responsibility was providing top-notch phone, email and in-person technical support, when needed. I am constantly striving to learn as much as possible on the technical side, which augments my years of self-taught experience in hardware and software assembly, upgrades and repair. Naturally, because we are a small company, I am also responsible for other operational aspects like managing vendors, human resources efforts, sales and marketing activities and much more. Currently preparing to take the MCTS Windows-7 Certification.

Atlanta, Ga

I am responsible for providing top-notch phone, email and remote, end-user technical support to hundreds of company users across the United States and Mexico. In addition to traditional help desk support, I am responsible for configuring and deploying images on VDIs and laptops, plus deploying VoIP phones. Some Active Directory responsibility, plus helping manage the company's local tape backup system. I also play a major role in assigning and creating tickets in the company ticketing system and help manage the company's card access system. I also help manage, and contribute to, various company-wide projects and initiatives.

Alpharetta, Ga

While my primary responsibility was to provide outstanding end-user support for four American Honda Motors facilities in Alpharetta, GA., I started off by assisting in the Technology Refresh Projects in Alpharetta, Ga., and in Irving, Tx., to upgrade all company computers from Windows XP to Windows 7. During this time I worked closely with company project management in migrating user profiles, and ensuring user comfort with multiple aspects of Windows 7.

This was a period of transition into my IT career, by parlaying my previous professional experience into a usable skill set. Took advantage of this time to study, network, attend seminars and training.