thrivor is a Social Venture with a mission to improve the lives of people living with cancer. Leading the business operations and responsible for thrivor product strategy, design and delivery. For more detail on thrivor and to share your cancer experience - please visit thrivor.com

Engaged to lead a strategic review and rebrand of a leading ASX listed heath care organisation.

Responsible for desktop, mobile and social strategy and execution.

Responsible for the management and development of ANZ.com, Online Appplications and Internet Banking for one of Australia's largest banking organisations.

ClearSense is a leading pan-european search engine marketing company providing bespoke solutions for advertisers from small to mediums, corporates and agencies. Our products and services range from guaranteed click solutions to sophisticated search engine optimisation consultancy services.* Douglas leads one of Europe's largest search operations teams (more than 50 people) - including campaign managers (GAP qualified), search analysts and SEO copy specialists supporting more than 7,000 customers in 5 languages and 4 countries.* Based in Amsterdam, servicing 4 european directory resellers * Responsbile for channel development & channel strategy. * Responsible for business planning across Operations, Sales, Marketing and Go to Market.* Responsible for medium term business planning in conjunction with finance.

* Member of the executive management team that succesfully established a dedicated online business unit for Truvo, including redefining product and pricing portfolio in all units.* Successfully built a multi national team of 25 Business Planning Analysts, GTM Managers & Channel Managers located across 4 countries.* Responsible for defining & executing the strategic & operational plan for the Sales organisation of more than 300.(incl major accounts, field sales, telephone sales & outsource)* Developed and deployed customer segmentation models for acquisition, retention & growth (across an addressable market of more than 2 million small to medium businesses in 4 countries)* Responsible for Business Planning for the online organisation working with finance to achieve revenue, EBITDA and cash flow objectives (medium term planning process, including quarterly forecasting) - customer base of more than 70,000 & online revenues exceeding 100 million.

*Successfully ACHIEVED TARGET - the only team to achieve target across Australia's 2 largest markets.* Regional Sales Manager of Sydney based Face to Face sales team, accepting the challenge to apply Product Management and Go to Market expertise to the sales organisation. * Accountable for management of the team to achieve revenue, customer acquisition & retention targets across 5 brands including online directory & search products.

Managed the marketing mix of the Yellow Pages Online product portfolio and the White Pages Online portfolio - with a strong focus on product development.Highlights:- * Successfully developed & launched the Yellow Pages® OnLine Platinum product. An high yield premium product targeted at national & key accounts, a significant departure from standard portfolio excedding business case objectives on revenue & volume.* White Pages Online - defined & managed the development of the 'White Pages® OnLine Duo' product. Leading a cross-functional team, the product was delivered on time & within budget, achieving 200% to business case for revenue and 100% growth in customer numbers for WPO. It continues to be the flagship product for White Pages OnLine.* Redefined multi product bundling,cusromer bonus scheme and discounting approach for the online portfolio.

Managed the development and launch of White Pages® OnLine on Palm - Australia’s first PDA online directory accesible via PDACollection and analysis of data for domestic and international Market Analysis – competitive landscape, industry trends and opportunities.Market analysis driving product development..

Roles included 1) Online Site Producer for White Pages Online - accountable for consumer reach targets based on site maintenance, build scheduling, issue resolution and site development. 2) Help desk analyst