I lead a team of Product Managers driving innovation and growth across our Supply Chain Technology, Core Services, and Customer Service product lines. Our portfolio includes:Logistics Services: Enabling seamless carrier integrations and optimizing transportation management.Fulfillment Technology: Advancing inventory management, substitution services, and operational efficiency.Order Management Systems: Enhancing marketplace dynamics and end-to-end order workflows.Customer Service Platforms: Delivering exceptional experiences through scalable platforms and internal tools.I am passionate about building systems that empower businesses, streamline operations, and elevate customer experiences.

Innovating, defining and executing on the Product strategy that powers our Global Supply Chain.

•Set a strategic roadmap for an internal Prioritization and Allocation product, partnering with business stakeholders and technologists to align business objectives against product goals.•Led cross-functional teams ranging from 5-12 Software Engineers, Business Analysts and Quality Assurance Analysts through iterative software development cycles.•Acted as Scrum Master and Product Owner, removing roadblocks and facilitated collaborative communication between the development team and stakeholders.•Communicated with other development and operations teams to identify dependencies and mitigate risks.•Led an initiative that improved functionality on critical “tracking items” used to drive action within the operations business area. Overall number of needed tracking items was reduced by 39.96%.•Contributed to an initiative that redesigned Loan Prioritization logic for our workflow system, resulting in a 59% reduction of existing workflows and decrease in processing time within Operations (time between Folder Received and Final Sign-off.)