Results-proven executive with vision to anticipate business needs, leadership to inspire teams, and experience to effectively execute. Passionate about creating and leading high performance, motivated teams and building close relationships with internal business leaders and external corporate customers. Leader experienced at identifying, defining, and delivering strategic and organizational opportunities to increase service levels and reduce ongoing costs.Proven record of success propelling best practice and quality support through leadership of operations and IT support staff. Excel in identifying and capitalizing on opportunities to drive improvements in infrastructure, process optimization, customer service, productivity levels, customer loyalty, and the bottom line.

Managed global team of project managers

VCE, formed by Cisco and EMC with investments from VMware and Intel, accelerates the adoption of converged infrastructure and cloud-based computing models that dramatically reduce the cost of IT while improving time to market for our customers. VCE, through Vblock® Systems, delivers the industry's only fully integrated and virtualized cloud infrastructure systems. VCE solutions are available through an extensive partner network, and cover horizontal applications, vertical industry offerings, and application development environments, allowing customers to focus on business innovation instead of integrating, validating, and managing IT infrastructure.

IT M&A, Federation Enablement Services - interface with cross functional teams including, executive level management, EMC IT, and appropriate Business Functions to ensure projects are staffed appropriately and executed successfully utilizing a broad understanding of Infrastructure, Business Processes, and Applications.• Create and manage end-to-end process models for enterprise on critical functional and cross-functional processes. • Partner with senior business leaders to stay abreast of strategic initiatives and planned business model evolution. • Identify critical change opportunities using best practice consulting tools and methodologies. • Accountable for overall project management scope and budget, partnering with Service Delivery Group. • Manage and execute business readiness, training, communications, change management and business sign-off. • Measure ongoing KPI’s, adoption metrics, and Return on Investment; identify root cause in cases where projected business case benefits are not achieved.

New England transportation provider Individually responsible for the operational support of companies applications as well as the planning, definition, and delivery of new information systems and services to support strategic growth initiatives.• Started 7 new locations in Rhode Island• Installed WAN connectivity to central office increasing productivity and communications• Centralization of applications running charters, billing, maintenance, dispatch and safety programs• Standardized hardware components to ensure scalability and reduce support costs• Implemented disaster recovery technology to minimize downtime

International transportation provider of Train and Bus services with $9.6B/year in revenueManager of Information Technology - Eastern RegionResponsible for IT infrastructure & operations, service desk, field operations, and desktop support for 950 sites in 26 states Provided leadership to a staff of 16 employees including 2 supervisorsManaged multiple data centers that consist of (Windows 2003/2000/NT4, FTP, Web, SQL Servers)Project managed multiple initiatives including the relocation of multiple regional data centers to the HQ Data CenterIncreased customer Service 25% by centralizing 8 service desks into 1 enterprise service deskCut IT spending by more than 14% region-wide vs. previous years, without sacrificing quality while improving serviceReconciled and determined location of fixed assets, resulting in a 10% reduction in capital spendingNegotiated vendor purchase and maintenance agreements with discounted pricing from Dell, PC Connection, CDW and InsightDeveloped cross functional teams to assist business partners with single largest company conversion on record, New Orleans - Louisiana. Immediately after the devastation of Hurricane Katrina, actively worked with Louisiana Governor and reconstruction committee to restore pupil transportation - going from 0 to $27M in revenue while generating 26% EBITDA.Successfully redesigned the field support organization and reduced operational staffing levels by 25% Successfully managed the refresh of 10,000 PC's, and the infrastructure set up of 100+ new branches

International leader in the Authentication and Access Management of systems and applications with $38m/year in revenueManager of Information TechnologyDesigned High availability web presence for Imprivata.comHands on manager for 80 person startup manufacturing Enterprise Single Sign on Appliance'sManaging daily operations consisting of multiple Windows 2000/2003 enterprise domains with DHCP, WINS, & DNSSupport infrastructure of Cisco & Nortel Firewalls, Extreme Networks, Cisco & 3Com SwitchesBuilt a disaster recovery plan utilizing Veritas Backup Exec 10.0 for servers, desktops & laptopsImplemented a change management process for maintenance & support of infrastructureWrote policies and procedures manual for daily operationsBuilt & manage vendor relationships, providing contract negotiations, SLA'S & escalationsProvided project management support for all enterprise projectsBuilt & maintain multiple OS ranging from Red Hat, Tarantella Server, 2K, XP, 2003& VMWareProvide support for all enterprise applicationsDesigned & built QA lab hosting 80 desktops & servers running multiple OS's

Contractor responsible for developing IT strategies for clients, developing technology solutions, managing projects, and overseeing other IT support functions to deliver initiatives.Sun Life Financial - Network Planning AnalystManaged Enterprise migration for deployment to 4000 desktops. Formulated life cycle of desktop OS and applications. Designed upgrade path for security and patch management. Implemented Microsoft Virtual PC to lower the cost of deploying multiple test lab environments.EMC Corporation - Solutions Architect Presented solutions to executives, showcasing best practices, data center design and layout. Provided architecture overview to sales team, resulting in 27.3 million in sales. Managed projects with heterogeneous architectures. Performed technical assessment with customers and developed architecture requirements. Directed business development proposals, contracts, and agreements for professional services engagements. Project management of system design and technical implementationStaples.com - Principal Engineer / Project ManagerManaged group to launch a web site for Quill.com. Developed hardware standardization to insure performance, scalability and redundancy. Performed capacity planning, monitoring and optimization, and long term strategic planning. Engineered new server configurations based on application requirements and operational standards. Managed vendor relationships and service level agreements.

International provider of Internet backbone infrastructure and e-business solutions with 1B/year in revenue; Managed seven technicians supporting 5,000+ customers with over 150,000 desktopsServed as core team member producing seamless relocation of NOCEngineered server standard configurations based on application and operational requirementsManaged 125 Servers, supporting 25,000 U.S. customers and 12 remote sitesProvided third tier support regarding network operating system issuesIdentified user/application requirements relating to NT environments and implementationManaged delivery of seamless migration of 5,000+ customers from Novell to Active DirectoryImplemented mentor training program which increased consistency and minimized downtime