Douglas Castillo Email & Phone Number

• Chief Operating Officer and Co-Owner🚀 What We Offer:High-Performance Social Media Management & Content CreationAd Management Powered by the Proven TBA Method (High ROI)Creative Digital Strategies & BrandingCustom.
• Managed over 120 clients across diverse industries with personalized digital marketing strategies.
• Increased ROI for clients through the proprietary TBA Method for Ad Management.
• Successfully expanded operations to the Florida market.
• Delivered live coverage for high-profile events, managing up to six areas simultaneously.
• Spearheaded the creation of custom marketing strategies and automation solutions for brands.

New York, New York, US

• Responsible of business development for the insurance industry through Affinity channels (Brand Sponsor and Worksite), as a part of the #1 insurance broker worldwide.
• Optimization and automation of processes related to customers and insurance companies.
• Negotiations with insurance companies to maximize the benefits and profits of all involved parties.
• Value propositions for customers and insurance companies.Accomplishments include:
• Growth in product penetration by monitoring and training the staff of our sponsoring clients in their multiple placement channels.
• Recognition of excellence in 2 consecutive years (2020 and 2021) for achievements

• Led a project of process documentation and optimization.Accomplishments include:
• Re-engineering of the organization chart creating, editing or eliminating areas, departments and job positions.
• Customization, implementation and coaching of ERPNEXT, in order to use the following modules: Stock, CRM, Point of Sales, Accounts, Buying, Selling and Manufacturing.
• Design and implementation of the Stock and Warehouse Management System.
• Coaching in the inventory process of the merchandise in stock and the registration in ERPNEXT.
• Establishment of the production planning methodology according to sales statistics by product.

Business Developer

• Manage the Functional Analysis Area of the Systems Department, coordinating, planning and leading the work of the team establishing priorities according to the business needs.Capture, evaluate, optimize, consolidate.
• Led the requirements gathering and optimization, testing, validation and implementation of the following development projects, assuring their correctness, robustness, reliability and user-friendliness:Customer.
• Developing of new financial products, as part of a special team integrated for these proposes.
• Designing and implementation of the compensation plan of the Business Executives.
• Improving of agency services by re-engineering processes, coaching and training employees, enhancing the Core Banking System.

• Managed the Organization and Methods Department, coordinating, planning and leading the work of the team establishing priorities according to the business needs.Planned and managed the writing of norms and procedures.
• Aided in the accomplishment of the award “Best Department of the Year 2014”.
• Designing and implementation of the processes for the collection of Marbete tax from Dominican Republic and different financial campaigns of products and services.
• Re-engineering of the organization chart creating, editing or eliminating areas, departments and job positions.

• Wrote and improved manual of norms and procedures of the institution, as well as forms, instructions, visual aids, and others; preserving the corporate image.Prepared and provided inductions and training for BELLBANK.
• Writing of the processes and user guides of the software, such as the Core Banking, Interactive Voice Response (IVR) and Customer Relationship Management (CRM).
• Improving of agency services by re-engineering processes, coaching and training employees.
• Designing and implementation of FATCA and Know Your Customer processes.

• Led a project of process documentation and optimization:Accomplishments include:
• Re-engineering of the organization chart creating, editing or eliminating areas, departments and job positions.
• Dis-centralization of procedures, ensuring business continuity.
• Creation of the Human Resources Department and its norms and procedures manual while training new staff.
• Elaboration of the Job Description Manual.

Amityville, NY, US

• Supervised and led the technical and non-technical staff of the Customer Repair Department in order to achieve the production goals of the department. (In charge of 35 employees)Accomplishments include:
• Maintenance of excellent quality levels in the final products of the department.
• Improving of work environment by applying 5’S and detecting and providing needed tools to technicians.

Amityville, NY, US

• Provided the results of these analyzes to the Engineering Department and monitoring the implementation of suggested changes.Repaired and prepared units to be sold as refurbished, assuring quality standards for the.
• Reduction of the failure frequency of products, by detecting the electronic components causing problems in the majority of cases.
• Training and coaching of new repairers.
• Improving of product testing processes.
• Designing of the workplace and selection of the technical equipment.

Masters In Business Administration, International Business

Industrial Engineer