Doug Casterton

Doug Casterton Email and Phone Number

Workforce Optimisation Consultant @ Right Time Right Place
Berlin, DE
Doug Casterton's Location
Australia, Australia
Doug Casterton's Contact Details

Doug Casterton work email

Doug Casterton personal email

About Doug Casterton

After 3 incredible years at GetYourGuide in Berlin, I'm thrilled to share that my family and I are embarking on our next big adventure... we're relocating to Australia next year. Looking forward to connecting with my network in Australia and exploring new possibilities in the customer experience and workforce management space. I can be available for my next opportunity from May 2025 onwards.Up and coming Travel Plan: Australia (Sydney, Melbourne, Brisbane, Gold Coast): 24th February to 7th March Innovative Customer Care Leader with 20+ years of experience revolutionizing contact center operations through AI, Workforce Management, and cutting-edge technologies. Expertise in:• Customer Service SaaS Technology: CRM, Omni-Channel, ChatBot, Generative AI, workflow automation• BPO Vendor Management and optimization• Operational Intelligence & Data-driven decision making• Workforce Management (WFM)

Doug Casterton's Current Company Details
Right Time Right Place

Right Time Right Place

View
Workforce Optimisation Consultant
Berlin, DE
Employees:
2
Doug Casterton Work Experience Details
  • Right Time Right Place
    Workforce Optimisation Consultant
    Right Time Right Place
    Berlin, De
    View
  • Getyourguide
    Head Of Operational Excellence
    Getyourguide Jul 2021 - Present
    Berlin, Berlin, De
    - BPO Vendor Management.- Customer Care Platform & Applications- Workforce Management- Operational Intelligence & Reporting.- Customer Care Learning Experience
    View
  • Ccw Europe
    Ccw Europe Advisory Board
    Ccw Europe Jan 2024 - Present
    Virtual, Gb
    View
  • Wewfm
    Podcast Host & Blogger
    Wewfm Feb 2023 - Present
    View
  • Wewfm
    Co-Founder
    Wewfm Feb 2022 - Feb 2023
    View
  • N26
    Head Of Global Workforce Management
    N26 Nov 2019 - Jul 2021
    Berlin, Berlin, De
    View
  • Gwfm -Chartered Institute Of Global Workforce Management, Usa,Canada,Apac, Emea, Latam, Anz
    Emea Chapter Lead & Executive Advisory Member
    Gwfm -Chartered Institute Of Global Workforce Management, Usa,Canada,Apac, Emea, Latam, Anz Oct 2020 - Mar 2021
    Bangalore , In
    View
  • Tripadvisor
    Head Of Global Workforce Planning & Scheduling
    Tripadvisor Apr 2019 - Oct 2019
    Needham, Ma, Us
    View
  • Hastings Direct
    Head Of Tactical Planning & Real-Time
    Hastings Direct Oct 2016 - Apr 2019
    East Sussex, Sussex, Gb
    View
  • Bgl Group
    Head Of Contact Centre Planning
    Bgl Group Sep 2015 - Aug 2016
    Peterborough, Gb
    View
  • Lv=
    Resource Planning Manager
    Lv= Nov 2012 - Aug 2015
    Bournemouth, Dorset, Gb
    View
  • Sikuli
    Director Of Strategy
    Sikuli Apr 2012 - Oct 2012
    Singapore, Sg
    Business on Demand Services through a fractional FTE delivery model
    View
  • Sapio Asia
    Director Of Professional Services
    Sapio Asia Oct 2011 - Mar 2012
    Bangkok, Th
    View
  • Aviva Plc
    Workforce Planning Manager
    Aviva Plc Oct 2002 - Oct 2010
    London, Gb
    View
  • Matrix Select Ltd
    Founder
    Matrix Select Ltd Sep 2001 - Oct 2002
    IT/Telecom Recruitment
  • Positive Selection
    Recruitment Consultant
    Positive Selection Sep 1999 - Sep 2001
    IT/Telecom Recruitment | www.positive-selection.com
    View

Doug Casterton Skills

Leadership Writing Consulting Banking Social Media Stakeholder Management Public Speaking Employee Engagement Workforce Performance Software As A Service Workforce Planning Forecasting Business Analysis Communication Contact Center Management Resource Management Vendor Management Team Leadership Workforce Management Strategy Emotional Intelligence Contact Centers Change Management Critical Thinking Contact Center Operations Business Intelligence Travel General Insurance Management Call Center Development Analytical Skills Coaching Outsourcing Problem Solving Blog Contact Center Strategy Recruiting Real Time Monitoring Performance Management

Doug Casterton Education Details

  • Singapore Institute Of Management
    Singapore Institute Of Management
    Business Managment

Frequently Asked Questions about Doug Casterton

What company does Doug Casterton work for?

Doug Casterton works for Right Time Right Place

What is Doug Casterton's role at the current company?

Doug Casterton's current role is Workforce Optimisation Consultant.

What is Doug Casterton's email address?

Doug Casterton's email address is do****@****p.co.uk

What schools did Doug Casterton attend?

Doug Casterton attended Singapore Institute Of Management.

What skills is Doug Casterton known for?

Doug Casterton has skills like Leadership, Writing, Consulting, Banking, Social Media, Stakeholder Management, Public Speaking, Employee Engagement, Workforce Performance, Software As A Service, Workforce Planning, Forecasting.

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