Doug Cheng, Mba Email & Phone Number

•Set strategic communication priorities and develop business plans to support corporate strategy and senior management team•Maintain and enhance organization’s reputation by developing communications plans, media responses and key messages•Manage issues and protect organization’s reputation by developing crisis communications plans and advising senior leaders on organizational actions •Achieved 89.2 WCAG Level AA website accessibility score and 90.5 SEO score through managing ongoing website UX research and web content strategy•A project lead in 2023 rebranding to replace 136-year-old colonial crest with a new logo that reflects organization’s values of accessibility and inclusivity•Currently leading change communications to provide employees and registrants a seamless transition to the Health Professions and Occupations Act•Currently leading the implementation of the 18-month Environmental and Sustainability Committee roadmap to help organization determine its sustainability priorities, goals and targets•Forecast, allocate and manage $475,000 budget for the team’s short, medium and long-term priorities•Improved team efficiency and internal client response times by reorganizing team and implementing workflow management system

•Managed a high-performing team of five communications professionals across two corporate offices•Provided change management and communications advice and support to senior management team to help obtain employee buy-in of organizational restructuring•Improved employee communications and information sharing by managing the development and on-time implementation of new company intranet site in 2019•Achieved 92% positive employee experience rating by revamping the annual Employee Sessions town hall to focus content more on employees and their work•Improved the Social Responsibility’s Report’s compliance with the Global Reporting Initiative’s reporting standards by revamping the report’s format and data collection •Forecasted, allocated and managed $600,000 budget for the team’s short, medium and long-term priorities

•Enhanced and built company’s reputation as the company spokesperson for proactive and reactive media campaigns•Protected organization from reputational risks by advising senior leaders on public facing issues and crises•Assigned projects and tasks to team members and set strategic priorities for the team

•Company spokesperson supporting eGaming and Lottery business units •Implemented eGaming media strategy that increased earned media coverage in FY17 to 141 stories, 36 million people reached and 93% positive tone of coverage•Maintained and enhanced BCLC’s reputation through developing issues management strategies and acting as company spokesperson•Developed communications strategies to support and bolster product launches and corporate initiatives. E.g. Live Casino, Lotto App and PlayNow Pools

Vancouver

•Responsible for setting and maintaining editorial direction for OMNI BC's Chinese news and current affairs programs•Led the restructuring and re-launch of OMNI BC's Cantonese and Mandarin newscasts in 2013 to deliver year-over-year ad revenue growth •Planned and oversaw special coverage of B.C. Government Chinese Apology that was nominated for the 2014 Jack Webster Award for Best Chinese News Reporting•Developed, produced and directed annual Chinese New Year Special Program which led to sponsorship revenue

Vancouver

•Managed a 50-person team consisting of editors, reporters and writers•Implemented electronic assignment tracking system that improved workflow and newsroom efficiency•Established station's Vancouver Island presence by entering into a content sharing agreement with OMNI TV's Victoria bureau

•Managed an editorial team consisting of reporters, camera operators and researchers•Set editorial agenda by prioritizing each day’s news coverage and assigning stories to reporters and camera operators•Negotiated strategic partnerships with AM1320 Radio and S.U.C.C.E.S.S. that resulted in the production of a Vancouver municipal election town hall in 2011

Vancouver, Bc

• Prioritized and managed news assignments for a team of reporters and camera operators• Produced the station’s annual Chinese New Year Special• Planned and coordinated the station’s 2010 Winter Olympics coverage

•Stationed in following markets: Toronto (2008), Thunder Bay (2007-2008), Vancouver (2005, 2006-2007), Windsor (2005-2006) •Reported on original, current affairs and breaking news stories for local and national newscasts

Executive Mba, Business Administration And Management, General

Diploma Of Technology, Broadcast Journalism

Arts, Political Science