Doug Cheng, Mba Email & Phone Number

• Set strategic communication priorities and develop business plans to support corporate strategy and senior management team
• Maintain and enhance organization’s reputation by developing communications plans, media responses and key messages
• Manage issues and protect organization’s reputation by developing crisis communications plans and advising senior leaders on organizational actions
• Achieved 89.2 WCAG Level AA website accessibility score and 90.5 SEO score through managing ongoing website UX research and web content strategy
• A project lead in 2023 rebranding to replace 136-year-old colonial crest with a new logo that reflects organization’s values of accessibility and inclusivity
• Currently leading change communications to provide employees and registrants a seamless transition to the Health Professions and Occupations Act

• Managed a high-performing team of five communications professionals across two corporate offices
• Provided change management and communications advice and support to senior management team to help obtain employee buy-in of organizational restructuring
• Improved employee communications and information sharing by managing the development and on-time implementation of new company intranet site in 2019
• Achieved 92% positive employee experience rating by revamping the annual Employee Sessions town hall to focus content more on employees and their work
• Improved the Social Responsibility’s Report’s compliance with the Global Reporting Initiative’s reporting standards by revamping the report’s format and data collection
• Forecasted, allocated and managed $600,000 budget for the team’s short, medium and long-term priorities

• Enhanced and built company’s reputation as the company spokesperson for proactive and reactive media campaigns
• Protected organization from reputational risks by advising senior leaders on public facing issues and crises
• Assigned projects and tasks to team members and set strategic priorities for the team

• Company spokesperson supporting eGaming and Lottery business units
• Implemented eGaming media strategy that increased earned media coverage in FY17 to 141 stories, 36 million people reached and 93% positive tone of coverage
• Maintained and enhanced BCLC’s reputation through developing issues management strategies and acting as company spokesperson
• Developed communications strategies to support and bolster product launches and corporate initiatives. E.g. Live Casino, Lotto App and PlayNow Pools

Vancouver

• Responsible for setting and maintaining editorial direction for OMNI BC's Chinese news and current affairs programs
• Led the restructuring and re-launch of OMNI BC's Cantonese and Mandarin newscasts in 2013 to deliver year-over-year ad revenue growth
• Planned and oversaw special coverage of B.C. Government Chinese Apology that was nominated for the 2014 Jack Webster Award for Best Chinese News Reporting
• Developed, produced and directed annual Chinese New Year Special Program which led to sponsorship revenue

Vancouver

• Managed a 50-person team consisting of editors, reporters and writers
• Implemented electronic assignment tracking system that improved workflow and newsroom efficiency
• Established station's Vancouver Island presence by entering into a content sharing agreement with OMNI TV's Victoria bureau

• Managed an editorial team consisting of reporters, camera operators and researchers
• Set editorial agenda by prioritizing each day’s news coverage and assigning stories to reporters and camera operators
• Negotiated strategic partnerships with AM1320 Radio and S.U.C.C.E.S.S. that resulted in the production of a Vancouver municipal election town hall in 2011

Vancouver, BC

• Prioritized and managed news assignments for a team of reporters and camera operators
• Produced the station’s annual Chinese New Year Special
• Planned and coordinated the station’s 2010 Winter Olympics coverage

• Stationed in following markets: Toronto (2008), Thunder Bay (2007-2008), Vancouver (2005, 2006-2007), Windsor (2005-2006)
• Reported on original, current affairs and breaking news stories for local and national newscasts

Executive Mba, Business Administration And Management, General

Diploma Of Technology, Broadcast Journalism

Arts, Political Science