Doug Clegg Email & Phone Number

Phillipsburg, NJ, US

Phillipsburg

Respond to client inquiries, both by phone and in-person, and direct them to the correct department in addition to providing support with general office duties.

Duties performing quality assurance audits on phone calls, emails and chats. Reviewed and grade customer contact events for technical accuracy, compliance to policies and procedures and observable soft skills. Also provided measurements to help gauge the customer overall level of satisfaction with the contact event.Overall active listening, call auditing &.

Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. medical emergencies, provides first aid or CPR instructions to stabilize the medical condition of persons.

Obtains, verifies, and records the location of the emergency, thename of the caller, the nature, severity, and current status ofthe emergency, and obtains any other appropriate informationneeded to secure a full assessment of the circumstances.