Doug Clegg Email & Phone Number

Phillipsburg, Nj, Us

Phillipsburg

Respond to client inquiries, both by phone and in-person, and direct them to the correct department in addition to providing support with general office duties.

Duties performing quality assurance audits on phone calls, emails and chats. Reviewed and grade customer contact events for technical accuracy, compliance to policies and procedures and observable soft skills. Also provided measurements to help gauge the customer overall level of satisfaction with the contact event.Overall active listening, call auditing & reporting, customer focus and knowledge of job, systems and technology use, interpersonal skills and ability to self manage workload and work independently.

Obtains, verifies, and records the location of the emergency, the name of the caller, the nature, severity, and current status of the emergency, and obtains any other appropriate information needed to secure a full assessment of the circumstances. medical emergencies, provides first aid or CPR instructions to stabilize the medical condition of persons until arrival of professional medical assistance. Determines the appropriate type of agency(ies) to respond to the specific emergency or call for assistance. Utilizes radio, telephone, computerized, or other electronic equipment to dispatch specific law enforcement, fire, or medical assistance units to the scene of an emergency Coordinates the dispatching of units Detects and takes alternative/corrective action when communication system or program errors occur and reports malfunctions in accord with established procedures. May make entries, inquiries, cancellations, and modifications of records in various systems and databases such as the National Crime Information Center (NCIC) and State Crime Information Center (SCIC), Stolen Vehicle File, Stolen License Plate File, Stolen-Missing Gun File, Stolen Article File, Wanted Person File, Stolen or Embezzled or Counterfeited or Missing Securities File, Stolen Boat File, hazardous material databases, and hospital status files. Receives and answers telephone, radio, and video display inquiries of the NCIC and the SCIC for law enforcement agencies of the state. Maintains and updates NCIC, SCIC, and other records and files. Maintains the official station record and/or maintains a daily log of all incoming and outgoing communications. Activates emergency alert systems such as bells, sirens, beepers, and tone activated devices.

Obtains, verifies, and records the location of the emergency, thename of the caller, the nature, severity, and current status ofthe emergency, and obtains any other appropriate informationneeded to secure a full assessment of the circumstances.