CUSTOMER RELATIONSHIP MANAGEMENT / PROJECT MANAGEMENTSALES ADMINISTRATION / MARKETING COMMUNICATIONS / EVENTS PLANNING / GUEST RELATIONS / PROMOTIONS / PUBLIC RELATIONSOver 25 years of experience with strong administration and oversight of services, programs and events. Successfully led sales, customer service, marketing, public relations, community relations and publicity initiatives for corporate, cultural arts, universities and community organizations. Held a leadership role for the sixth most visited attraction in North Carolina. Exceptional project management skills with a capacity to plan, implement and support multiple complex and highly visible projects simultaneously. • Internal Communications • Corporate / Nonprofit • Efficiency Planning• CRM/Client Relationships • Event Planning • Project Management• Content Strategy • Inside Sales • Business Development• Sales / Lead Generation • Marketing Collateral • Performance Improvement• Change Management • Promotions / PR • Performing Arts
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Box Office SupervisorPlaymakers Repertory Company Jan 2013 - Sep 2015University Of North Carolina At Chapel Hill
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Reservations And Information Systems ManagerMuseum Of Life And Science Jan 2005 - Apr 2012Durham, North CarolinaSupervised Reservation Sales for the sixth most-visited attraction in the state of North Carolina, with over $1,500,000 in annual sales. Managed and monitored all sales operations, customer service, guest relations, and membership services in a fast-paced, high-volume environment. Sales included reservations for patron education, community education, educational outreach programs, and multiple special events. Database Administrator for ticketing, reservation, and membership information systems software.• Increased productivity for the membership fulfillment of over 9,200 member households.• Implemented and oversaw online ticketing program, with sales increase of 29% over three years. • Developed, implemented and streamlined office protocols and best practices.• Received over 30 “Star Awards” for performing above and beyond expectations. -
Manager Of The University Box Office And Information DeskDuke University Aug 2000 - Dec 2004Durham, North CarolinaSupervised customer service, patron relations and producer relations for multiple campus events. Fiduciary responsibility for over $800,000 in annual sales for performing arts ticketing office. Supervised a staff of three full-time employees and 30 part-time work-study student employees. -
Director Of Marketing And SalesOakland University - Meadowbrook Theatre Oct 1998 - Jun 2000Rochester, MichiganDirected all marketing, publicity, telemarketing and group sales for this professional theater. Implemented and maintained budgets for all of the marketing, promotional, audience development, public relations, and press relations plans for the theatre’s seven play season.• Successfully supervised a staff of three managers and two student interns.
Doug Coon Education Details
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Arts Administration
Frequently Asked Questions about Doug Coon
What is Doug Coon's role at the current company?
Doug Coon's current role is PlayMakers Repertory Company.
What schools did Doug Coon attend?
Doug Coon attended Virginia Tech, Western Michigan University - Haworth College Of Business.
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