Doug Smith Email & Phone Number

West Hollywood, Ca, Us

▅ I consistently contributed my unparalleled skills in fiscal management, operational leadership, strategic planning, IT and customer operations, and program management. Managing tens of millions in budget funds, negotiating contracts, and conducting acquisition due diligence, I proudly delivered cost containment success and operational improvements.▅ Averted millions in annual expenses after automating software release and data file ingestion activities, right-sizing the entity, and discontinuing six vendor contracts. I migrated over 300 IBM servers and infrastructures to two lower-cost data centers, saving millions annually, and adhering to an 18-month migration plan and a multimillion-dollar budget. Garnered over a million dollars in savings and initiated a 10% staff reduction after an innovative and thoughtful restructuring of technology operations.▅ Recognizing the importance of exceeding established KPIs and improving operations, I secured 100% employee retention after launching a multi-track program that included benefits, payroll, client management, sales pipelines, marketing, and operations. Facilitated 98% client retention by employing a loyalty program to track satisfaction metrics. Spearheaded 18 technology refreshes and two production center migrations, resulting in 99.9% system stability. Championed a 97% on-time project delivery record utilizing best practices in project scheduling, governance, communication, change management, and risk mitigation.

Milwaukee, Wisconsin, Us

▅ While VP of Technology Operations, I was tapped by the divisional President to serve twice as the Interim Chief Information Officer. During these occasions I initiated a long-term technology strategy, realigned the organization for better business support, and drove investments to eliminate technical debt and solve infrastructure resilience issues.

▅ I accepted a promotion to VP of Finance and assumed a 300-member team and a budget exceeding one hundred million dollars for a financial services technology company providing electronic payment services. Devised operating strategies to provide client financial planning investment and wealth management products and services and executed monthly financial planning and analysis reporting on revenue, expenses, and headcount.▅ Slashed millions in annual facility costs and realized 20% staff growth during a three-office, 30,000-square-foot space buildout with responsibility for site section, lease negotiation, construction agreements, and end-to-end construction.▅ Expertly led the financial due diligence necessary to successfully acquire six entities.

▅ Managed the daily financial planning, analysis, forecasting, budgeting, and KPI reporting while overseeing an FP&A team. Devised and launched critical financial processes to better administer the client-specific revenue budget, tens of millions in expenses, and more than 100 accounts. ▅ Instituted sales quota commission targets in partnership with account managers, enabling customer footprint assessment and growth planning, achieving a 95% accuracy score in monthly budgeting.

Master'S Degree, Business Administration (Finance Concentration)

Bachelor'S Degree, Business Administration (Finance Concentration)