Douglas Diggs, Flmi, Acs, Airc, Ara Email & Phone Number

Little Rock, Arkansas Area

Little Rock, Arkansas Area

Performs business process improvement and policy analysis work for corporate strategic initiatives. Projects include core member maintenance and management systems as well as their integrations. Serves as the project lead for moderate profile projects. Gathers, analyzes, documents, and validates the needs of business stakeholders. Provides functional requirement documents including inputs, processing steps and outputs to meet users' needs to assist developers in successfully translating and achieving project goals.* Works with multiple departments, business partners, and/or vendors to solicit, collect, analyze, document, and communicate business requirements based on current and future business needs.* Establishes metrics to measure the efficiency and effectiveness of projects.* Oversees the testing of each delivered objective to ensure defects are resolved before user acceptance testing.* Coordinates with project team members to obtain information related to functionality as it relates to objective development.* Provides functional requirement documents to, and reviews with, project team to identify and resolve any issues.* Provides production support for maintenance and management systems, as well as their integrations.

Little Rock, Arkansas Area

Provided overall direction and guidance to the technological and operational activities of LITMUS, LLC’s food safety subsidiary with the objective of maximizing growth and profitability as well as day-to-day leadership and management of all research and production operational functions. Report directly to the CEO/Chairman & Founder of LITMUS, LLC. Supported and executed the direction and priorities of the parent company Board of Directors and executive management team. Responsible for overall operations analysis and management to achieve food safety subsidiary goals and objectives. Also, continued to lead previous responsibilities and projects and technology related to the development and ongoing support of other LITMUS subsidiaries and affiliates. Managed all production staff and resources.

Houston, Texas Area

Provided overall direction and guidance to the analysis and operational activities to maximize growth and profitability. Also provided day-to-day leadership and management for all company operational functions. Reported directly to the CEO/President and supported and executed the direction and priorities of the parent company’s Board of Directors and executive management team. Responsible for overall operations management and technology initiatives to achieve goals, objectives and client satisfaction as well as maintaining previous responsibilities and special projects for the development and ongoing support of all the parent company subsidiaries and affiliates. Managed all administrative positions and resources (executive and administrative assistants, analysts, etc.).

Houston, Texas Area

Provided research, analysis, planning, coordination, interaction, marketing, training and preparation for corporate national and international financing transaction clients. Responsible for assisting, supporting and managing LITMUS Consulting's goals, objectives and client relationships, as well as other parent company special projects for the development and ongoing support of the organization and its affiliates and companies as needed.

Little Rock, Ar

Analyzed business processes and problems for all credit subsidiaries (Nuvell Credit Corp., National Auto Finance, Saab Financial Services Corp. and American Suzuki Financial Services); worked with staff and management to identify, develop, implement and support technology and process solutions to improve quality, productivity and customer satisfaction. Successfully managed Nuvell’s Area Service Manager Blackberry Project, from concept to implementation.

Little Rock, Ar

Oversaw, developed and maintained corporate internet and intranet portals; provided business analysis on development projects; trained and coordinated activities of all content developers; established and disseminated content development standards; monitored and audited developer content for adherence to corporate standards. Managed other corporate communication projects as assigned (Nuvell News Taskforce and Nuvell Logo Taskforce); served as corporate representative to the GMAC Brand Advisory Committee and the GMAC eBusiness Forum, and co-developed division business resumption plan.

Provided training, e-learning, business analysis, organizational development, and web development services for subsidiary finance company intranet content; website maintenance and management.

Little Rock, Ar

Planned, executed and evaluated the Center for Applied Studies in Education Symposium Series in cooperation with the Arkansas Department of Higher Education.

Little Rock, Ar

Assisted consultation firm designed to assist governmental, educational and private sector entities in the areas of business planning, project development, project coordination, project management, and information technology.

Ma, Education

Ba, Communication

General

High School, College Prep