Doug Donaldson Email & Phone Number

Seattle, Washington, United States

Provide oversight, direction, and operational planning for continuous process improvement and change management efforts for all UW Medicine ambulatory clinics. Develop and implement training and education to enhance employee and manager skill sets related to process improvement. Work in conjunction with clinical and executive leadership to insure that initiatives and projects are identified, prioritized, and executed appropriately.

Seattle, Wa

Provide oversight, direction, and operational planning for continuous process improvement and change management efforts for UW Medicine primary care clinics. Develop and implement training and education to enhance employee and manager skill sets related to process improvement. Work in conjunction with primary care leadership to insure that initiatives and projects are identified, prioritized, and executed appropriately.

Seattle, Wa

Responsible for the analysis, design, implementation, facilitation, and improvement of UW Medicine operations, systems, and processes by applying Toyota Production System ("lean") principles and other performance improvement techniques.

Greater Seattle Area

Served as a subject matter expert for continuous improvement and project management methodologies. Lead or supported projects that improved operational processes and systems district-wide to impact academic outcomes and meet student needs.

Greater Seattle Area

Served as an internal consultant by supporting the integration of CPI (Continuous Process Improvement) and Lean principles into the organization's culture. Coached operational leaders, teams, and individuals in applying Lean concepts to their daily work. Facilitated improvement events and workshops aligned with the organization's strategic goals & objectives.

Greater Seattle Area

Guided ongoing improvement work across health insurance and care delivery functions, through leader coaching and the application of Lean-based principles & methods.

Greater Seattle Area

Directed planning & implementation efforts for a new rules-based workflow system for health insurance sales & membership processes.

Greater Seattle Area

Helped lead planning & implementation efforts for a new electronic medical record system (EpicCare) across 26 outpatient medical centers across Washington and N. Idaho.

San Francisco Bay Area

Served as primary account manager for global pharmaceutical clients; managed multiple consulting engagements exceeding $900,000 in annual revenue.

Greater Chicago Area

Provided consulting services including strategic planning & development, competitive benchmarking, operational integration, performance improvement & process reengineering.

Master Of Business Administration (Mba)

Bs, Industrial Engineering