Doug Eaken, Cpcu Ais, Aim Email & Phone Number

Olathe, KS, US

South Sioux City, Nebraska, United States

With Yellow's bankruptcy, it's time to move on. Looking forward to this new adventure.

Overland Park, Kansas, United States

Overland Park, KS

Olathe, KS

Olathe, KS

Olathe

Olathe, KS

• Analyze Final Reports submitted by the independent adjuster to verify coverage and determine appropriate action (pay, deny, revise) to be taken on the claim file.
• Provide written recommendation to the Direct Servicing Agent of the NFIP based upon my review.Overflow position assisting the NFIP on Hurricane Sandy claim files.

Overland Park, KS

• Managed claims department with a total claims staff of 33 full-time employees with five direct report supervisors and 10-15 temporary employees during a CAT
• Developed and delivered performance objectives for the claims department
• Managed 30 plus vendor relationships of accountants, engineers, and independent adjusters
• Claims project leader working with QA to enhance the internal claims auditing process
• Successfully managed staff through CAT with over 22,000 claims… Show more
• Successfully managed staff through CAT with over 22,000 claims from Hurricane Irene and Tropical Storm Lee

Overland Park, KS

• Provided technical direction to a staff of six field adjusters with daily file reviews
• Assisted other supervisor’s and branch offices by providing analysis of complex coverage, litigation, and liability issues
• Steered litigation roundtables with in-house and outside counsel to assure proper handling of litigated claims and that settlement opportunities were pursued appropriately.
• Attended mediations with staff and counsel to promote prompt settlement of litigated… Show more
• Attended mediations with staff and counsel to promote prompt settlement of litigated claims
• Conducted monthly claim audits of closed claims to assure compliance of State and company guidelines Show less

Springfield, Missouri Area

• Completed on-scene investigations 24/7/365 for accidents involving tractor trailers including coverage, liability, injury, PD, and cargo assignments.
• Obtained face-to-face statements whenever possible, phone statements as needed
• Wrote damage estimates of motor vehicles using ADP estimating software

Springfield, Missouri Area

• Managed a multi-state (AZ, CA, CO, ID, NM, NV, OR, TX, UT, and WA) claims unit of 12 adjusters handling first and third party personal lines auto claims
• Provided technical direction to claims team with regards to coverage, liability, and damages for UM/UIM/UMPD, BI, PD, Collision, Comprehensive, and PIP/MED PAY claims.
• Responsible for the hiring, training, and development of team members
• Provided written response to Department of Insurance inquiries and customer… Show more
• Provided written response to Department of Insurance inquiries and customer complaints
• Member of management team that developed the claims auditing process for the company

Dallas/Fort Worth Area

• Conducted investigations into claims submitted on GM Dealers Commercial Package Policies including commercial auto, GL, and other first party coverage.
• Took recorded statements and negotiated claim settlements with attorney’s and non-represented parties.

Dallas/Fort Worth Area

• Managed branch claims operation with a staff of 10-12 responsible for handling non-standard auto claims for policy holders in Texas and Oklahoma.
• Responsible for the development of claims performance standards, annual budget, and claims processes in branch operation.
• Directed the handling/disposition of litigated claims including the selection and termination of outside counsel.

Conducted in-house investigations of auto accident claims in Oregon and Washington and was responsible for all aspects of the claim from start to finish including litigated claims.

Handled first party PIP claims along with first and third party physical damage claims in Oregon, Washington, and Idaho.