Douglas Keith, Digital Product Manager Email & Phone Number

Washington DC-Baltimore Area

• Product Manager focused on digital transformation of services and operations for clients. Accountable for creating a vision and guiding across diverse stakeholders for product success.
• Coordinating cross-functional delivery teams from initial organization to implementation, utilizing agile and iterative methodologies.
• Creating new product solutions and roadmaps by quickly developing domain expertise, conducting user interviews, and synthesizing research and content.

Arlington, Virginia, United States

• Full lifecycle leadership of the machine learning and intent-based B2B Intent product from competitive analysis through implementation, launch, and operations.
• Generated 500% growth in year two, and $12M total revenue by year four.
• Drove communications, roadmaps, and agile capability releases through cross-functional collaboration with internationally dispersed teams including executives, customers, UX designers, data science, engineering.
• Aligned the organization with the product’s growth including establishing sales engineering and operation functions. Streamlined end-to-end lifecycle to achieve regular monthly product releases and exceed key.

Arlington, Virginia

• Transitioned a research and development pilot for a data science-based intent product into a full-scale commercial offering.
• Led agile teams in platform development and user experience design for the initial product launch generating subscription revenue of $700K in year one.
• Created 11 new digital distribution channels through partnerships, apps, and API integrations with companies such as LinkedIn, Snowflake, HubSpot, Marketo, and Salesforce.
• Filled gaps in staffing as an individual contributor to keep product launches on track. Performed pre-launch acceptance testing and troubleshooting achieving a 4.4 / 5.0 customer service rating.

Washington D.C. Metro Area

• Principal – provided product and leadership consulting expertise in the communication and financial industries.
• Piloted and launched an operational monitoring product leveraging big data, web, and cloud-based technologies within a $2.5-million-dollar budget.
• Led the commercial pilot of TrainerCom’s eSport accessories. Developed business plan, competitive analysis, market sizing, digital marketing presence, CAD design, and material selection with a $300K budget.
• Product owner and scrum master for Comcast devices including process re-design, an offshore customer care center, financial forecasting, reporting, and marketing campaign planning with a $2M budget.
• Re-platformed Citigroup’s commercial B2B credit card customer integrations.
• Project-managed consolidation of Capital One’s technical infrastructure into a centralized architecture.

Washington DC, Philadelphia, Amsterdam

• Performed operational strategy and delivered new product launches in the media, cable, and mobile industries driving revenue, cost savings, and retention.
• Implemented $250M in global projects across companies such as Comcast, Verizon, Rogers Communications, and Liberty Global.
• Generated $7M in professional service revenue.
• Launched set-top box, mobile wi-fi, edge QAM, and other new technological innovations within the communications industry.
• Drove executive communications, business case development, roadmaps, device design requirements, launch, and operations maximizing revenue and retention.
• Curator of the IBB sales pipeline as the company grew from $7 to 20 million dollars.

Mba, Finance

Activities and Societies: Central and Eastern European Development Fellowship • Studied abroad at the Stockholm School of Economics.

Bachelor Of Science (B.Sc.), Electrical Engineering, With Distinction

Activities and Societies: Tau Beta Pi honor society • Eta Kappa Nu honor society • Awarded full Army R.O.T.C. Scholarship. Earned Airborne.