Douglas Keith, Digital Product Manager Email & Phone Number

Washington Dc-Baltimore Area

Product Manager focused on digital transformation of services and operations for clients. Accountable for creating a vision and guiding across diverse stakeholders for product success.• Coordinating cross-functional delivery teams from initial organization to implementation, utilizing agile and iterative methodologies.• Creating new product solutions and roadmaps by quickly developing domain expertise, conducting user interviews, and synthesizing research and content.

Arlington, Virginia, United States

Full lifecycle leadership of the machine learning and intent-based B2B Intent product from competitive analysis through implementation, launch, and operations. • Generated 500% growth in year two, and $12M total revenue by year four. • Drove communications, roadmaps, and agile capability releases through cross-functional collaboration with internationally dispersed teams including executives, customers, UX designers, data science, engineering, marketing, sales, and support teams. Achieved user-friendly and engaging capabilities resulting in 100+ B2B enterprise and mid-market subscribers. • Aligned the organization with the product’s growth including establishing sales engineering and operation functions. Streamlined end-to-end lifecycle to achieve regular monthly product releases and exceed key performance indicators (KPIs). Launched a customer self-help portal resulting in an 80% reduction in escalations.

Arlington, Virginia

Transitioned a research and development pilot for a data science-based intent product into a full-scale commercial offering.• Led agile teams in platform development and user experience design for the initial product launch generating subscription revenue of $700K in year one.• Created 11 new digital distribution channels through partnerships, apps, and API integrations with companies such as LinkedIn, Snowflake, HubSpot, Marketo, and Salesforce. • Filled gaps in staffing as an individual contributor to keep product launches on track. Performed pre-launch acceptance testing and troubleshooting achieving a 4.4 / 5.0 customer service rating.

Washington D.C. Metro Area

Principal – provided product and leadership consulting expertise in the communication and financial industries. • Piloted and launched an operational monitoring product leveraging big data, web, and cloud-based technologies within a $2.5-million-dollar budget.• Led the commercial pilot of TrainerCom’s eSport accessories. Developed business plan, competitive analysis, market sizing, digital marketing presence, CAD design, and material selection with a $300K budget.• Product owner and scrum master for Comcast devices including process re-design, an offshore customer care center, financial forecasting, reporting, and marketing campaign planning with a $2M budget.• Re-platformed Citigroup’s commercial B2B credit card customer integrations. • Project-managed consolidation of Capital One’s technical infrastructure into a centralized architecture.

Washington Dc, Philadelphia, Amsterdam

Performed operational strategy and delivered new product launches in the media, cable, and mobile industries driving revenue, cost savings, and retention. • Implemented $250M in global projects across companies such as Comcast, Verizon, Rogers Communications, and Liberty Global. • Generated $7M in professional service revenue. • Launched set-top box, mobile wi-fi, edge QAM, and other new technological innovations within the communications industry.• Drove executive communications, business case development, roadmaps, device design requirements, launch, and operations maximizing revenue and retention. • Curator of the IBB sales pipeline as the company grew from $7 to 20 million dollars.

Mba, Finance

Activities and Societies: Central and Eastern European Development Fellowship • Studied abroad at the Stockholm School of Economics.

Bachelor Of Science (B.Sc.), Electrical Engineering, With Distinction

Activities and Societies: Tau Beta Pi honor society • Eta Kappa Nu honor society • Awarded full Army R.O.T.C. Scholarship. Earned Airborne.