Doug Flack Email & Phone Number

Phoenix, Az, Us

Rochester, Ny, Us

In charge of benefits software sales covering Arizona, California and Nevada. Working directly with insurance brokers as well as clients to provide the best solutions and time savings.Helping businesses become more efficient and save money with technology.

Bala-Cynwyd, Pennsylvania, Us

Sales and operations leader with full P&L accountability for 15 Pep Boys retail and service stores. Responsible for hiring and developing a team of over 50 people in various capacities. Responsible for driving sales and profitability. Led the Region in customer service for multiple years.

Rosemont, Il, Us

Complete P&L accountability for managing one of the largest franchise units of Culligan International. Responsible for hiring, training and performance managing a team of 33 employees. Involved in B2B and B2C sales for over 7,000 residential, commercial and industrial accounts.

Aurora, Illinois, Us

Complete P&L responsibility for 17 hearing aid clinics in Central Texas. Responsible for hiring, developing and training a team to provide hearing instrument solutions and outstanding customer service to thousands of patients.

Austin, Tx, Us

Directed sales and operations for three boating country clubs. Complete P&L accountability. Responsible for the overall performance and growth including marketing, sales, operations, customer service, hiring, leading and developing a team of 30.

Luxembourg City, Lu

Responsible for driving sales and maximizing operational performance of a portfolio of properties. Performance management and development of a sales and operations team of 36 employees. Full P&L accountability. Turned around the business from a net loss to record profitibility in 3 months.

Directed overall operations of a portfolio of 11 multi-unit residential buildings with 2,000 single family units. Full P&L accountability for annual revenues of $43 million. Developed and performance managed a team of 50 employees. Produced a 4% increase in revenue while decreasing overall costs by 4% and improving customer service scores by 3%.

St. Louis, Missouri, Us

Responsible for driving revenue, P&L, sales, marketing, customer service, operations and employee development for 55 business units covering over 500 miles, $90 million in annual revenue and $100 million in inventory. Recruited, developed and managed the performance of 12 department heads as well as a team of 350+ full time professionals. Established comprehensive sales, pricing and marketing plans, while introducing and managing cost control initiatives. Grew revenue channels through strategic alliances and partnerships with insurance companies, auto dealerships, body shops, and hotels. Accomplishments:Drove revenue growth of $2.4M by increasing market share and providing sales training and leadership Tripled profits within 18 months by combining revenue improvement and cost containment strategiesEarned multiple Exceptional Achievement Awards and President's Awards for top 10 performance in growth, customer service, profitability and employee development and retention.Increased customer satisfaction scores by 7% and improved employee retention by 18%Grew revenue by $1.2 million through improved asset utilization management system and pricing modelSaved $1.1 million through cost saving initiativesConsistently ranked in the top 10% in a matrix of growth, profitability, customer service and retention Ranked #1 in customer service worldwide Earned the highest employee satisfaction rating of all regions in Southern CaliforniaGrew profitability along with employee satisfaction through the creation and implementation of a pay for performance pay structureOpened an exotic car rental location that created over $100,000 in annual revenue

St. Louis, Missouri, Us

Managed P&L, managed inside and outside sales and a sales team of 24. Responsible for operations of eight stores, $8 million in annual revenue. Hired and performance managed a team of 24 employees. Accomplishments:Increased profitability by 56%, increased customer service scores by 8%, and employee retention by 24%.Ranked #1 in customer service, profitability and growth in San Diego.Promoted 17 team members to management positions in twelve months.