Doug Fraser's Location
Austin, Texas, United States, United States
Doug Fraser's Contact Details
Doug Fraser work email
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Doug Fraser personal email
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Doug Fraser phone numbers
About Doug Fraser
An experienced Product Management & Operations FinTech professional.
Doug Fraser's Current Company Details
Doug Fraser Work Experience Details
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Product Manager, Wpc Business EnablementApple Oct 2023 - PresentCupertino, California, UsInternal Tools Product Manager on the Business Enablement Team within Apple Wallet, Payments, & Commerce.
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Senior Business Operations ManagerApple Jun 2022 - Oct 2023Cupertino, California, UsPayment Operations DRI supporting development & launch of Apple Pay Later.
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Senior Product Manager, Payments & Internal ToolsActblue Technical Services Feb 2020 - Jun 2022ActBlue is the leading donations platform for progressive and democratic causes. Was employed as a Senior Product Manager responsible for entity on-boarding, payment processing, fraud mitigation, disbursements, financial reporting, & internal tools. While at ActBlue, led an overhaul of the organization's payment processing & entity on-boarding infrastructure leading to significantly improved relability, increased efficiency, & decreased payment processing costs. During the 2019-2020 U.S. election cycle, ActBlue was responsible for $5.1B in fundraising volume. To learn more about ActBlue, check out https://blog.actblue.com/2020/12/03/2020-election-cycle-recap/ -
Product Manager, PaymentsActblue Technical Services Jan 2019 - Jan 2020
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Program Manager: Commerce & Donations, Risk & PaymentsFacebook Mar 2016 - Jan 2019• Managed development and launch of customer support experiences & risk mitigation for 2-3 strategic product launches at any given time.• Owned development & execution of operations & risk mitigation strategy, ensured completion of product launch deliverables, developed operational cost modeling, and provided supervision of assigned project members.• Led creation of Facebook’s Marketplace's purchase protection program, designed to support Facebook’s growing role as a major e-commerce platform.• Developed comprehensive risk mitigation & operations strategy for Facebook’s personal fundraising & non-profit donations programs enabling growth to +$1 billion in payment volume within 2 years of launch. -
Program Manager: Emerging Payment Products, Risk & PaymentsFacebook Mar 2014 - Mar 2016• Responsible for leading the Risk & Payment Operations Team’s strategy and pre-launch execution efforts for a variety of experimental payment features (Ex: Facebook Messenger Payments & Facebook Gifts). • Provided subject matter expertise to product teams early in the development process in order to ensure a strong risk and payment support strategy for each new payment feature.• Worked extensively with cross-functional teams to identify, scope, and develop the required level of operational support and risk mitigation as part of the new feature release process. • Based on projected support and risk mitigation requirements, identified tooling, infrastructure, & headcount needs for each launch.
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Associate, Payment OperationsFacebook Jun 2011 - Mar 2014• Led planning and implementation of operational support, feature testing, customer feedback channels, and help center content for new payment features.• Represented the voice of the user with engineering & product teams by providing quantitative product metrics and qualitative user feedback with the goal of increasing user satisfaction.• Directly supervised post-launch customer support and error reporting related to new payment features.
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Facebook Austin Office Landing Team, Risk & Payment OperationsFacebook May 2010 - Jun 2011• Opened Facebook's first US Operations office outside of Palo Alto. • Responsible for recruiting, hiring, & training of new team members for the Risk & Payment Operations Team in Austin. Grew the team from 1 to 20+ within the first 12 months.• By 2011, with the success of our growth in Austin, the bulk of FB Risk & Payments hiring was allocated to Austin.
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Specialist, Risk OperationsFacebook Mar 2009 - May 2010• Performed in-depth analysis of known fraud schemes in order to mitigate further fraudulent activity and recover lost funds in conjunction with Facebook Security & Legal Teams.• Defined, monitored and communicated key financial loss metrics to FB leadership. • Led integration of PayPal as a payment method on behalf of Facebook Ops Teams.• Implemented initial tracking of credit card authorization failures in an effort to improve payment auth rates.
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Analyst, Community OperationsFacebook Jun 2008 - Mar 2009• Responsible for identification, tracking, and prioritization of issues across Facebook related to user sign-up, login, and growth features. • Created and shared regular updates out to company leadership regarding high-priority issues impacting site growth.• Developed automated bug reporting flows through use of user-facing structured decision trees.• Performed investigation and management of executive escalations.
Doug Fraser Skills
Credit Cards
Pmo
Financial Services
Banking
Business Analysis
Program Management
Payments
Vendor Management
Process Improvement
Portfolio Management
Cards
Change Management
Electronic Payments
Internet Banking
Treasury Management
Customer Service
Relationship Management
Sdlc
Risk Management
Payment Card Processing
Credit
Leadership
Strategy
Project Portfolio Management
Product Management
Debit Cards
Visio
Crm
Management Consulting
Requirements Analysis
Requirements Gathering
Ach
Customer Relations
Social Media
Management
Social Media Marketing
Analytics
Facebook
Project Management
E Commerce
Risk Assessment
Financial Risk
Payment Systems
Business Process
Business Process Improvement
Operations Management
Financial Risk Management
Online Payment Solutions
Root Cause Analysis
Product Development
Customer Experience
User Experience
Doug Fraser Education Details
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The University Of Texas At AustinEconomics
Frequently Asked Questions about Doug Fraser
What company does Doug Fraser work for?
Doug Fraser works for Apple
What is Doug Fraser's role at the current company?
Doug Fraser's current role is Payments Product & Operations Professional at Apple.
What is Doug Fraser's email address?
Doug Fraser's email address is df****@****ail.com
What is Doug Fraser's direct phone number?
Doug Fraser's direct phone number is +165079*****
What schools did Doug Fraser attend?
Doug Fraser attended The University Of Texas At Austin.
What skills is Doug Fraser known for?
Doug Fraser has skills like Credit Cards, Pmo, Financial Services, Banking, Business Analysis, Program Management, Payments, Vendor Management, Process Improvement, Portfolio Management, Cards, Change Management.
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