Doug Fulford Email & Phone Number

Western U.S.

Responsible for all sales and account management activities for the Western U.S. Integrated Legacy Solutions (ILS) specializes in assisting financial institutions manage and convert legacy image systems (checks, document and COLD). I am responsible for new sales, account management/customer relationships, proposals, product demonstrations, business analysis/cost justification, contract negotiation/closing.

Tactical operations training and advice for back office operations and call centers. The Managing Operations Workshop offered by FTP Consulting addresses the challenges posed by the current economy, new technologies, and evolving customer interaction The workshop will provide you with the methods and processes through which a business can obtain or maintain peak performance. This unique, hands-on seminar also provide expertise in designing, implementing and supporting a variety of line management solutions. Over the course of the three-day intensive program the workshop teaches participants to manage to budgets as customer satisfaction through and understanding of forecasting, productivity measurement and management, capacity planning for staffing needs and unit cost management. These practical operations skills provide the baseline infrastructure that enables growing organizations to meet business and customer challenges.

Greater Chicago Area

Sales of outsourced services to Tier 1 financial institutions for lockbox and check operations.

I have responsibility in a hunter role for selling new payment products and services to non-Fidelity clients in a 7 state area. My products include outsourced services, image check processing, remote capture, Check 21 services, credit card, merchant services, loyalty programs and remittance processing. Currently I have sold both remittance processing, remote capture solutions and merchant services while dramatically expanding my sales pipeline to $30+ million on a quota of $5 million.

Sales representative in the Global Payments Technology division for Carreker. Selling to banks under $50 billion and relationship manager for existing accounts in the same asset range. My focus was remote capture (branch and corporate), back office check processing, image exchange platforms, Day 2 adjustments applications, IRD authoring, Image Quality Analysis and BPO outsourcing business development. I built up a prospect portfolio representing nearly $5 million in licenses and services against a quota of $2.5 million. I have the largest pipeline of all sales reps for "strategic" new products.

Individual account responsibilities as well as responsibility for managing partner relationships with Diebold, Corporate Credit Unions and various hardware vendors. Have sold systems to U.S. Bank, Verizon, Northern Trust and Corporate One Credit Union, and signed and managed relationships with a variety of hardware manufacturers. In the first three quarters of 2004, I achieved sales of $1,900,000 against a quota of $1,500,000.

I was a consistent quota achiever at $2 million+ per year. I helped to build out a start-up company(Document Solutions) and grow the company from under a million in sales to nearly 20 million in five years.Held a variety of sales and marketing positions including National Sales Manager, Regional Director, MajorAccounts Manager, and Manager of Third Party Relationships. As National Sales Manager for Bisys I was responsible for the community bank sales staff of 7 reps. I was responsible for budget and commissionplanning. My team's quota was approximately $12 million of which I achieved 90% during a difficult producttransition. I was well respected by the sales staff and provided valuable assistance to the reps for accountstrategy and product education. I also had responsibility for managing our third party relationships, publicrelations with the consultants in our market.