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Doug Gowan Email & Phone Number
IT Supplier Relationship Manager
at
TSB Bank
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Supplier Relationship Manager
Location
Greater Glasgow Area, United Kingdom, United Kingdom
Company size
Who is Doug Gowan? Overview
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Quick answer
Doug Gowan is listed as IT Supplier Relationship Manager at TSB Bank, a company with 5 employees, based in Greater Glasgow Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Doug Gowan.
Doug Gowan previously worked as Career Break at Self Employed and Head of Collections and Recoveries / Financial Assist at Tesco Bank. Doug Gowan holds Bachelor Of Arts - Ba, Management Of Financial Services, 2.1 from Edinburgh Napier University.
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Email format at TSB Bank
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TSB Bank
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Profile bio
About Doug Gowan
An experienced and versatile leader with a track record of delivering transformational change and performance improvement in a variety of financial services functions including front and back-office trading environments, operations and contact centres and working in partnership with third parties to deliver distributed national services like ATMs and Travel Money Bureaux de Change. Consistent track record of identifying key issues and opportunities, developing strategies to address these and delivering operating model change and business improvement. Passionate about achieving transformational change with people not by "doing it to them". Achieves sustainable improvements through engaging colleagues around a new vision and purpose, building new leadership teams and developing colleague capability. Consistently delivers higher than average colleague engagement scores.Creative and analytical thinker with experience in retail and commercial product management and development and of delivering digital capability to support product and service offerings. Used to operating in high risk and regulated environments like collections and recoveries [FCA Certified role] and currency bank note trading [Attested to Federal Reserve Bank].Experience includes:- P&L responsibility for a variety of business areas with profit lines of up to £100mil and turnover of £3billion- turning year on year like for like double digit decline in Travel Money into double digit growth and tripling profits in three years by engaging colleague network, pricing and location models and developing new products and channels- retendering and restructuring UKs largest ATM network to remove >£30mil costs per annum, introducing new services and revenue streams and gaining approval for new strategy- increasing cure rates and reducing cost to cure by >30% in collections and recoveries, undertaking Human Centred Design of the collections process from a customer and colleague perspective, developing digital capability and new forbearance treatments- system selection and back-office migration- outsourcing of fulfilment functions and ongoing supplier management of third parties- running procurement exercises on a variety of functions- Chartered Banker with nearly 35 years’ experience, twenty of which are at Senior Manager level. Used to operating at Exec / C Suite level.
Current workplace
Doug Gowan's current company
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Tsb Bank
9 roles
Doug Gowan work experience
A career timeline built from the work history available for this profile.
It Supplier Relationship Manager
Current8 Month Fixed Term Contract - Extended by 3 MonthsIT Supplier Relationship Manager in the Managed Services and End User Computing TeamResponsible for ensuring best value and relationship and risk managing a portfolio of IT SuppliersUndertake RFPs, supplier evaluations, commercial and contract negotiations and devising supplier and category strategiesRemit.
Feb 2023 - Present
Career Break
Following successful outsource of Tesco Bank collections to Arrow elected to take Voluntary Redundancy to maximise recovery from spinal decompression surgery.Walking, exploring, climbing, photography, guitar building, online trading, upskilling on Agile and AI, networking, mentoring and coaching and catching up with friends.
Mar 2022 - Feb 2023
Head Of Collections And Recoveries / Financial Assist
FCA Certified Role. Introduced new operating model, built new leadership team and capability, undertook Human Centred Re-design on collections, introduced new forbearance treatments and digital service options, implemented end to end and point in time outcome testing, supported Covid Payment Holidays, maintained service throughout Covid crisis.
Dec 2017 - Mar 2022
Head Of Atms
Re-structured team, re-tendered services to reduce costs and facilitate right sizing of network, introduced new services, represented Bank on LINK Board.
Mar 2015 - Dec 2017
Head Of Travel Money
Profits tripled in 3 years through colleague engagement, pricing and proposition development, building bureau location models and delivery of digital channels. Travel Money team won Tesco Bank Team of the Year 2015.
Jan 2012 - Feb 2015
Managing Director Global Travel Money Services
MD of international banknote trading business. Maintained compliant operation, grew turnover and profits, significantly reduced balance sheet, undertook KYC / AML remediation.
Jun 2009 - Dec 2011
Head Of Operations Strategy And Change, Gtms
Integrated RBS and NatWest travel money operations, outsourced currency fulfilment to a third party, selected and implemented new currency banknote trading system, migrated back office to low cost, low risk area, developed product capability.
May 2000 - Jun 2009
Business Analyst / Change Manager / Programme Manager / Product Manager
Variety of roles across retail, corporate and central services. Worked on Project Columbus re-engineering project on payments workstream.
Sep 1987 - May 2000
Team & coworkers
Colleagues at TSB Bank
Other employees you can reach at tsbbank.com. View company contacts for 5 employees →
3 education records
Doug Gowan education
Bachelor Of Arts - Ba, Management Of Financial Services, 2.1
Bsc In Technology And Business Studies, Marketing And Biotechnology
Chartered Banker, Mcibs, Acibs
Chartered Institute Of Bankers In Scotland
FAQ
Frequently asked questions about Doug Gowan
Quick answers generated from the profile data available on this page.
What company does Doug Gowan work for?
Doug Gowan works for TSB Bank.
What is Doug Gowan's role at TSB Bank?
Doug Gowan is listed as IT Supplier Relationship Manager at TSB Bank.
Where is Doug Gowan based?
Doug Gowan is based in Greater Glasgow Area, United Kingdom, United Kingdom while working with TSB Bank.
What companies has Doug Gowan worked for?
Doug Gowan has worked for Tsb Bank, Self Employed, Tesco Bank, Royal Bank Of Scotland, and Rbs.
Who are Doug Gowan's colleagues at TSB Bank?
Doug Gowan's colleagues at TSB Bank include Farouk Ammari, Adib Zerzeri, and Jacqui Hunter.
How can I contact Doug Gowan?
You can use AeroLeads to view verified contact signals for Doug Gowan at TSB Bank, including work email, phone, and LinkedIn data when available.
What schools did Doug Gowan attend?
Doug Gowan holds Bachelor Of Arts - Ba, Management Of Financial Services, 2.1 from Edinburgh Napier University.
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