Doug Guertin

Doug Guertin Email and Phone Number

Service Desk Technician II @ National Veterinary Associates
King of Prussia, PA, US
Doug Guertin's Location
King of Prussia, Pennsylvania, United States, United States
About Doug Guertin

Doug Guertin is a Service Desk Technician II at National Veterinary Associates. Colleagues describe them as "To whom it may concern: Doug is a very hard-working and honest employee that I will highly recommend for any position that he may seek employment. He worked well with a number of other colleagues on our team consisting of 8 to 10 members within a variety of shifts. I was usually scheduled on the same/overlapping times as he was so a majority was spent working hand-in-hand to accomplish our shared goals. The many tasks were completed accurately under specific time constraints(contract agreements) while often handling several responsibilities at the same time. Ultimately, he was able to exceed the company's goals/requirements while still managing to satisfy the customers' various needs or requests. He is a kind, considerate, and outgoing person who is willing to share his personal and professional ideas, skills & extensive technical knowledge with anyone who asks. It would be my sincere pleasure to have you contact me with any pertinent questions or concerns! Sincerely, Jonathan King"

Doug Guertin's Current Company Details
National Veterinary Associates

National Veterinary Associates

View
Service Desk Technician II
King of Prussia, PA, US
Website:
Nva.com
Doug Guertin Work Experience Details
  • National Veterinary Associates
    Service Desk Technician Ii
    National Veterinary Associates
    King Of Prussia, Pa, Us
  • Airiam Llc
    Service Desk Engineer
    Airiam Llc Feb 2022 - Sep 2024
    Lewisburg, Pennsylvania, United States
    Responsible for administering Level 1, first touch support on all client problems and service tickets that are received to the standard service desk queue.• Triaged tickets in Autotask to ensure the most important issues were resolved first.• Troubleshot laptop hardware, OS and application issues• Onboarded / Offboarded users, including Active Directory, M365 Admin Center, computer setup andinstalling/configuring applications.v• Administered M365 Exchange Admin center, Barracuda Email Security Cloud and TrendMicro Email Security to resolve mail flow issues, release emails from quarantine and added emails/domains to allow/block lists• Added printers and troubleshot local and network printer issues.• Restored files/folders from N-Able Cove Backup and from shadow copies
  • Syntervision Inc
    Operations Support Technician
    Syntervision Inc Oct 2010 - Feb 2022
    Huntsville, Alabama, United States
    Provided remote infrastructure (IMAC) Change Management and Trouble Ticket system operations, support, training, andmanagement.• Managed all Incident tickets. This included resolving device discovery and monitoring issues and escalating more technical issues to other teams. Then followed up with those teams to ensure the issue gets resolved in a timely manner.• Dedicated 24/7 multi-t asking support (including on-call) on diverse technical issues while working with customers in a strict Service level Agreement (SLA) environment.• Documented in JIRA the various processes and procedures to perform the day-to-day responsibilities.• New employee training
  • Elect-Test Fixtures
    Pc Technician/Documentation Technician
    Elect-Test Fixtures Jan 1995 - Mar 2010
    King Of Prussia, Pennsylvania, United States
    Provided technical support for all company computers, printers, network devices and cabling.• Designed, Installed and Maintained company peer-to-peer network• Troubleshot and repaired hardware and software problems• Installed Windows 3.1/3.11/95/98/2000/XP Professional and Microsoft Office 97/2000/XP and many other softwareapplications.• Installed and configured hardware and peripherals such as video cards, modems, CD/CD-RW/DVD drives, harddrives, motherboards, and printers.• Purchased, built and configured personal computers.• Trained employees in the use of Windows 95/98/ME/XP and DOS, Microsoft Office products, and CAD/CAMapplications.• Used DOS and Windows based programs to convert varied customer supp
  • Unisys
    Junior Network Security Engineer
    Unisys Oct 2008 - Nov 2009
    Blue Bell, Pennsylvania, United States
    • Processed attack signature tunings on Nokia and Checkpoint Firewalls using Provider-1 and Arcsight.• Created/Deleted/Modified Firewall objects and rules• Created weekly reports of security issues such as attacks and false positives.• Troubleshot connectivity issues as related to firewall rules
  • Apex Systems Inc./ Unisys Corporation
    Network Operations Center Engineer
    Apex Systems Inc./ Unisys Corporation Apr 2005 - Sep 2008
    Blue Bell, Pennsylvania, United States
    • Logged Network outages using Remedy and Service Center ticketing systems.• Diagnosed WAN outages using telnet, ping, SNMP and traceroute.• Diagnosed, monitored and resolved T1 signal errors• Troubleshot and resolved outages which included interaction with site contacts, carriers, and vendors.• Troubleshot Point-to-point T1 circuits and outages on Cisco routers, switches• Dispatched Cisco hardware to client locations• Dispatched remote engineers to customer’s sites and assist in troubleshooting outages• Experience with Cisco 1700, 3700 and 7200 series routers and 4506 and 3560 series switches.• Provided remote infrastructure (IMAC) Change Management and Trouble Ticket system operations, support, training, and management.• Provided both on-site and remote customer (IMAC) Change Management and Trouble Ticket system operations support.• IMAC / Adding servers and Network devices to monitoring software including SMARTS, Concord and NetIQ.

Doug Guertin Education Details

Frequently Asked Questions about Doug Guertin

What company does Doug Guertin work for?

Doug Guertin works for National Veterinary Associates

What is Doug Guertin's role at the current company?

Doug Guertin's current role is Service Desk Technician II.

What schools did Doug Guertin attend?

Doug Guertin attended Penn State Erie, The Behrend College, Penn State Erie, The Behrend College, Devry University.

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