Doug Heiman Email & Phone Number

River Falls, WI, US

Bloomington, MN

• Conduct in-depth review and analysis of business systems and processes for the delivery of new or modified business applications and SAP solutions and for the support of existing technology.
• Coordinate with business process managers and clients to assess business issues, gather and define requirements, and write effective and detailed business and system design requirements.
• Solicit business client requirements through interviews, workshops, and/or existing system documentation or procedures.
• Utilize industry standard analysis techniques to uncover client requirements such as data flow modeling, use-case analysis, workflow analysis, functional decomposition analysis and business process mapping.
• Document the results of business process analysis activities using appropriate templates and/or analysis tools.
• Identify customer requirements, develop test schedules, design and review test plans, and administer the tracking and documentation of development results.

Greater Minneapolis-St. Paul Area

• Built and leveraged strategic partnerships to promote a corporate-wide environment of designing, developing and marketing “safe” products.
• Developed an Enterprise Product Safety Initiative to establish infrastructure, outline objectives and develop primary strategies, tactics and partnerships to frame focus and drive expected outcomes.
• Restructured charters and procedures for the Corporate Product Safety Board and Product Safety Review Committees to clarify objectives and roles, and build a comprehensive product safety framework.
• Developed and prepared product safety press releases and distributor and dealer bulletins to promote and facilitate safe product use through channel partners.
• Created and marketed product safety training materials and presentations to educate end-users on safe product use.
• Coordinated the operator and safety training video development process, which included writing video scripts, overseeing production and approving final video content.

Greater Minneapolis-St. Paul Area

• Performed operational reviews of business processes and internal controls in multiple departments and facilities to improve efficiency and effectiveness, ensure regulatory compliance, mitigate risk, validate system.
• Key member of a team that established and coordinated internal controls around financial processes; tested processes and controls to ensure compliance with Sarbanes-Oxley and accurate reflection of corporate financial.
• Developed process improvement workflows to increase operational effectiveness by implementing strategies that reduced redundancies and improved the quality and accuracy of Toro processes.
• Utilized creativity and innovation to investigate and research alternative solutions to opportunities that require non-standard action.
• Worked together with a team to complete the corporate bi-annual risk assessment used to develop risk mitigation and operational review strategies.

Greater Minneapolis-St. Paul Area

• Directed the auditing and processing of promotional marketing programs - rebates, co-op advertising, program price reductions, consumer and commercial finance programs and sales/service commissions.
• Supervised, trained and mentored a staff of six analysts and administrators responsible for the administration of marketing program activities for multiple business areas.
• Provided Marketing, Sales and Finance with consulting expertise regarding marketing program development and oversight - including administration requirements, costing, reporting and analysis.
• Served as the retail finance process expert; coordinated the development and execution of all consumer, landscape contractor and compact utility finance programs to maximize sales and program effectiveness relative to.
• Selected and trained as a No Waste Facilitator to strengthen Toro’s ability to reduce costs, improve efficiency and operate a “lean” office environment.

Hudson, WI

• Provided technical sales service of laboratory and scientific refrigerator and freezers through order processing, marketing/sales correspondence, customer problem resolution via coordination with production.
• Served as liaison between customers, independent field representatives, contractors and Nor-Lake. Subsequently promoted to lead the Marketing Sales Area department.
• Hired, trained and directed the work efforts of three internal employees and guided independent field sales representatives.
• Managed workflow distributing incoming standard orders and custom projects among staff to ensure efficiency and delivery of product as ordered.
• Designed and developed promotional materials, sales tools and communication pieces to increase sales by independent sales representatives.
• Researched competitive product lines, pricing and marketing strategies.

Bachelor Of Business Administration (Bba), Marketing Management

Master Of Business Administration (Mba)

Completed coursework towards MBA