Douglas Henderson Email & Phone Number

United States

Richardson, Tx, Us

Developed and implemented corporate talent strategy to increase employee development and engagement.» Developed and implemented a Talent Management strategy providing an integrated career-long continuum of development opportunities to nurture future leaders – leadership development, learning & development, succession management, career development, employee engagement, performance management and organizational effectiveness.» Delivered thought leadership to assess employee development needs and created solutions to increase engagement. » Revamped and program managed multi-tiered leadership development program framework to identify talent, and provide innovative learning / development solutions for top talent. » Collaborated with cross functional teams and HR business partners to integrate HR processes into the organization.

Ashburn, Virginia, Us

Partner with business leaders to champion a diverse, multicultural workforce; leverage Design Thinking expertise to consult key stakeholders to maximize employee engagement, manager enablement, support talent acquisition and increase brand externally.» Design people strategies that drive increased business performance, growth and employee engagement including succession planning, executive onboarding, performance development, new leader and team assimilation, leadership and career development, regional learning and development, and Diversity, Equity and Inclusion. » Identify organizational talent trends to support the business in resolving talent gaps.» Manage and disseminate the overarching communication strategy for performance development within the Americas region.» Strategize with leaders on leadership development needs and develop solutions to address those needs.

Arlington, Va, Us

Developed and launched talent development strategies to drive results, increase global growth and create a competitive advantage by accelerating capabilities of identified talent.» Worked closely with senior leaders to determine top talent through succession planning, talent pool identification (executive, mid-level and emerging) and leadership development program processes to strengthen talent pipeline and improve retention. Simultaneously led HR Review processes for two business units. Exhibits successfully developed along with prepping both business presidents in preparation for CEO discussions.» Redesigned and program managed the Accelerator Program to provide emerging/mid-level talent a cross-functional leadership development experience. Retention rate 90%+. » Led large-scale initiatives to develop top talent within business: Hi-Po Programs, Executive Coaching, Developmental Rotations, Mentoring, Career Development Plans, Career Development Roadshow, Executive Sponsorship, Extended Leadership Team (ELT) Forum criteria and participation, and Intentional Onboarding.

Norwalk, Connecticut, Us

Repeatedly tapped by the Chief People Officer to lead critical initiatives for the Xerox Services business focused on organization development, leadership development, succession planning, systems implementation and organizational effectiveness. Key career highlights include: ✓ Built and launched robust Performance Management platform across the Xerox Services organization. Bolstered management level participation by 20% in new PM platform. ✓ Supported one of the largest groups in call center operations comprised of 15,000 employees globally. Strengthened BU’s ability to exceed SLAs as a result of skill trainings that dramatically improved performance. ✓ Led multiple high-profile/complex projects as Chief of Staff, focused on Learning, Diversity and Community-related initiatives. Worked closely with the CEO and Executive leaders to enhance talent pipeline and decrease turnover. ✓ Led strategic direction of learning development opportunities for ~ 85,000 employees worldwide. Appointed to consolidate diverse learning platforms following Xerox’s acquisition of ACS later that year. ✓ Led large-scale initiative to identify and address root causes of astronomical attrition (200%-250%) across call center operations. ✓ Designed and rolled out a Professional Development Certification Program and Career Development Toolkit to provide much-needed career pathing for employees, successfully inspiring talent for longevity with the company.✓ Served as HR Business Partner for the Group President of Finance & Accounting supporting a 2,000+-employee global organization. Worked to address systemic issues regarding low morale and retention challenges globally. ✓ Conceptualized, designed and implemented ACS’s first corporate-wide succession management framework. Built the program from inception and rolled out within 5 months. ✓ Established ACS’s first formalized Learning & Development organization and compliance training.

Santa Ana, Ca, Us

- Served as Project Leader in the development of customer specific software implementation plans- Analyzed business requirements and converted to automated solutions; recommended process improvements in business and application procedures- Designed, developed and presented training programs nationally at customer sites to all end users including senior leaders -

Memphis, Tennessee, Us

Designed, developed and facilitated management training sessions for Leadership Developed Program participants.