Robert Dougherty Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, Us

Raleigh , Nc, Us

• Maintained daily operation and tuning of TIMS/RCC ERP systems including projects, development, acquisitions, 3rd party implementations, quality assurance, testing and production servers.• POS Conversion of 10 acquisitions from various ERP systems.• Implemented new delivery/routing solution integrated with ERP for substantial cost/time savings, deployed to 160 users.• Reduced daily batch processing times by over 40%.• Seamlessly converted credit card processing for 80 locations.• Recognized by peers for going Above and Beyond Award 3 times.

Holly Springs, Nc, Us

• Administration and support of existing ERP system (Stream V).• Refines processes, creates documentation and works with third-party vendors to ensure testing/implementation of new features.• Diagnoses end user issues and responds to client inquiries.• Helps organization with SOX compliance, Segregation of Duties, and assisting external auditors.• Generates reporting and dashboards to maintain an agile environment.• Assisted in the migration of entire business unit to new ERP (Enterprise 21).• Experienced in macOS, SQL server, SQL Statements, EDI, Crystal Reports, Office365 Administration, and Database Administration.

Allentown, Pa, Us

• Utilize network standards and protocols to deploy remote POS systems • Subject Matter Expert (SME) Harbortouch Hardware, Harbortouch Hospitality, Remote Reporting and iOS Applications. • Lead liaison for hardware failure and equipment upgrades. Identify, plan, and provision replacement of hardware due to failures or upgrades.• Schedule, coordinate and deploy on site technician visits. Manage all aspects of on site visits pertaining to POS systems or networking hardware.

Bellevue, Wa, Us

Assisted customers in troubleshooting, billing, and setup of devices. Filled in for team lead on a consistent basis. Trained new employees and provided real time feedback. Worked in a team-based environment leading several projects, exceeding individual goals simultaneously.• Consistently exceeded Key Performance Metrics including handle time, utilization and schedule adherence.• Recognized as a top performer as a result of quality audits done by management team.• Responsible for assisting other team members as well as training of new hires.• Lead team to enhance troubleshooting guide on T-Mobile’s web page resulting in a more customer friendly application.

Traveling to customer’s locations to repair and maintain amusements, supervising locations, while also performing monetary collections in specified areas. • Responsible for daily customer interaction providing high quality, technical service of amusement game repair.• Managed a controlled territory, which included service, cash flow and detailed record keeping of financial transactions.• Accountable for inventory control and restocking of redemptions ensuring maximum profitability of amusements.• Troubleshooting of Windows operating system, LAN/WAN, replacement, repair and testing of components.