Charles Dougherty Email & Phone Number

Kirkland, WA, US

Bellevue, Washington, US

Guide guests through a luxury dining experience and provide consideration for their dietary needs and expectationsAddress concerns and issues prior to service to ensure a smooth and consistent flowCommunicate with other staff and team to ensure proper timing and seamless deliveryProvide guests with personalized recommendations based on their personal.

• Coached new staff on best practices for serving guests, and other core job functions.
• Restructured the the Breadcrumb POS to match floorplans and current menu pricing.
• Built and assign proper modifier groups to each spirit and food item to ensure accuracy.
• Served food and beverage items within a 21+ gastrotavern with 230 seats according to health codes and company standards.
• Assisted 100+ guests by providing menu recommendations and taking orders with a focus on local products and seasonal cocktails.
• Delivered high-standard customer service for daily guests, identifying needs and preferences and providing suggestions.

Bellevue, WA, US

• Oversaw front desk operations and provide luxury service to residents of a 218-unit apartment building to uphold high service standards, including package deliveries, online orders, furniture moves, and beverages.
• Used YardiOne to enter and manage resident information.
• Acted as first contact for residents by providing information, responding to inquiries, and resolving concerns to ensure resident satisfaction and retention

• Streamlined liquor inventory management to increase operational effectiveness within an upscale bar with patio seating.
• Supported sales staff through shifts of upwards 25k in sales on party shifts.
• Delivered amenities, IRD orders, and other guest requests to their rooms.
• Maintained a clean environment during all shifts throughout hotel lobby and bar area.

Las Vegas, US

• Delivered drink, food orders, and service tables as needed by waitstaff for a 90-seat location.
• Prepared flavored tobacco mixtures for each guest and created new flavor combinations.
• Processed take-out orders ranging from 20 to 400 dollars’ worth of food with a balanced drawer.

Aspen, Colorado, US

• Prepared and maintain breakfast and lunch buffets across campus based on clients’ needs and preferences.
• Facilitated three-course banquets for up to 500 guests; prepared up to 14 meeting spaces for morning events after business.
• Received in-room dining and delivered orders for in-room-dining for up all 98 guest rooms.