Charles Dougherty Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Bellevue, Washington, Us

Guide guests through a luxury dining experience and provide consideration for their dietary needs and expectationsAddress concerns and issues prior to service to ensure a smooth and consistent flowCommunicate with other staff and team to ensure proper timing and seamless deliveryProvide guests with personalized recommendations based on their personal tastesEnsure smooth transition between phases of the meal based on captain's structure of the experienceUnderstand and explain multiple ingredients per dish and chef's instructions on how to enjoy each item

• Coached new staff on best practices for serving guests, and other core job functions.• Restructured the the Breadcrumb POS to match floorplans and current menu pricing.• Built and assign proper modifier groups to each spirit and food item to ensure accuracy.• Served food and beverage items within a 21+ gastrotavern with 230 seats according to health codes and company standards.• Assisted 100+ guests by providing menu recommendations and taking orders with a focus on local products and seasonal cocktails.• Delivered high-standard customer service for daily guests, identifying needs and preferences and providing suggestions.• Addressed a variety of complaints in an accurate and timely manner, ensuring a positive customer experience. • Supported daily restaurant operations and team members to increase operational effectiveness.• Built rapport with clients to establish strong relationships and influence retention.• Provided catering services for private parties, corporate meetings, and business outings, achieving over $3,000 per event equivalent to $20,000 on a monthly basis.

Bellevue, Wa, Us

• Oversaw front desk operations and provide luxury service to residents of a 218-unit apartment building to uphold high service standards, including package deliveries, online orders, furniture moves, and beverages.• Used YardiOne to enter and manage resident information.• Acted as first contact for residents by providing information, responding to inquiries, and resolving concerns to ensure resident satisfaction and retention

• Streamlined liquor inventory management to increase operational effectiveness within an upscale bar with patio seating.• Supported sales staff through shifts of upwards 25k in sales on party shifts.• Delivered amenities, IRD orders, and other guest requests to their rooms.• Maintained a clean environment during all shifts throughout hotel lobby and bar area.

Las Vegas, Us

• Delivered drink, food orders, and service tables as needed by waitstaff for a 90-seat location.• Prepared flavored tobacco mixtures for each guest and created new flavor combinations.• Processed take-out orders ranging from 20 to 400 dollars’ worth of food with a balanced drawer.

Aspen, Colorado, Us

• Prepared and maintain breakfast and lunch buffets across campus based on clients’ needs and preferences.• Facilitated three-course banquets for up to 500 guests; prepared up to 14 meeting spaces for morning events after business.• Received in-room dining and delivered orders for in-room-dining for up all 98 guest rooms.