• Service department operations coordinator.• Resolved the 2 month service backlog by coordinating resources and increasing efficiency. • Initiated processes and procedures. • Increased customer contact and satisfaction.

• Exceeded income and gross profit goals.• Increased CXI scores from 6.7 to 9.8, surpassing all benchmarks.• Presenter for Winter Workshops – rated best in history of the dealership by customers.• Developed partnerships with manufacturers and distributors.• Initiated inter-departmental collaboration to optimize operations and the customer experience.

• Director for motorcycle specialties and applied service management.• Front line manager for 20 instructors and staff.• Inter-departmental trainer and Advisory Council presenter. • Budget, forecast and track capital expenditures and consumables.• Key contributor in perfect audit scores and exceptional evaluation percentages.• Built successful industry partnerships.• Reviewed, updated, and improved curriculum.• Engaged students and the organization to provide a valuable technical education.• Received the President’s Award for Outstanding Contributions and Dedication.

• Achieved growth and profitability during challenging conditions. • Earned high CSI scores with strong customer loyalty.• Key contributor in two Harley-Davidson franchises store locations.• Recipient of the Bar and Shield Award for excellence in overall performance.