Information Technology Operations and Services Leader specializing in the operational “scale-up” of rapid growth companies. Expertise in Scrum/Agile, DevOps and ITSM/ITIL frameworks using NetSuite, Jira, Service Now toolsets.Experienced in the turnaround of IT services businesses, driving customer and employee satisfaction while improving financial performance. Background includes Client Management, Sales and Sales Management, Contract Negotiation and leading/facilitating multi-function project teams.Wide breadth of business experience from large corporations to pre-revenue start-ups. Strong International experience in the UK, Europe and the USA and indirectly in Mexico and Asia. Deep and detailed knowledge of service and support operations and processes.Highly creative problem solver and data driven decision maker. Strong analytics, metrics and insights experience. Skilled in Customer Relationship Management and establishing trusted advisor status with C-Suite stakeholders.