Doug Stevens work email
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Doug Stevens personal email
I'm a father of 3 wonderful children, and a husband to a loving and kind wife. They provide me joy and the drive to become the best version of myself. I'm passionate about the IT field with a broad range of interests in Wireless & Cisco Networking, and Computer Repair. Currently, I'm obsessed with Ubiquiti Unifi Networking gear and I've set up several deployments! I'm intrigued with new communication technologies and the excitement of how this industry is growing so fast. I recently received my AAS in Network Systems Administration (Dec2023) at Mesa Community College and previously passed the Cisco CCNA (2018). I love working with computers, networks, and their uses in home, business, and community based applications. I'm always looking to broaden my horizon and learn new things!AAS in Network Systems Administration - Mesa Community College 2023Cisco CCNA certification 2018-2021
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Infrastructure EngineerAxonMesa, Az, Us -
Senior Systems AdministratorAxon Jun 2022 - PresentScottsdale, Arizona, United States
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Systems AdministratorAxon Oct 2020 - Jun 2022Scottsdale, Arizona, United States
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Sr. Technical Support EngineerAxon Jul 2018 - Oct 2020Scottsdale, Arizona AreaAs an Axon Support Engineer, I'm in a position to assist our Law Enforcement Officers with redesigning and implementing Network changes for Axon equipment, debugging device issues, technical assistance and recovery of evidence for Axon Body Cameras, In-Vehicle Fleet Cameras, Interview Room Systems, Evidence.com, and the Axon Taser CEW (Conducted Electrical Weapon).
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Advanced Operations IVonage Business Dec 2015 - Jul 2018United StatesCreated and configured user profiles, hunt groups, trunk groups, auto attendants, Unity accounts, Call Centers, Call Analytics, and multiple different gUnify ConnectorsPerformed account maintenance within the Broadworks environment at an expert levelResolved 15-20 trouble tickets through Zeus, Helpspot, and SalesForce dailyDiagnosed and repaired routing problems with SIP and Data networks on Cisco and Adtran Routers, Firewalls, and SwitchesSet up Access Control Lists, Port Forwarding, and SIP Trunk routes on Adtran, Cisco ASA Firewalls, and VeloCloud SmartWAN devices via Command Line, and GUIProvisioned and resolved issues with SIP Softphones, Cisco, Panasonic, Yealink, and Polycom PhonesConsistently went above and beyond to exceed standardized metrics and team goalsTrained new hire employees, and mentored peers to develop their skills and knowledge -
Lead TechnicianCable One Apr 2010 - Dec 2015Phoenix, Arizona AreaPerformed escalations for tier 1-4 technical support representativesMonitored all Cable One Telecommunications networks and reported issues through proper escalation channelsResolved issues with Internet, CATV, TiVo, and VoIP over the phone and using remote desktop applicationsWorked in a team of 30+ highly qualified Lead TechniciansAssisted in maintaining high end Enterprise accounts in time sensitive situationsPeriodically resolved escalated customer concerns for technical related issuesConsistently met or exceeded company expectations by effectively focusing on the situation at handEffectively assisted newer technicians and taught them the core foundation of being successfulDeveloped several documents and shared help articles to increase efficiency and build knowledge
Doug Stevens Skills
Doug Stevens Education Details
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3.7Gpa -
Communication And Media Studies
Frequently Asked Questions about Doug Stevens
What company does Doug Stevens work for?
Doug Stevens works for Axon
What is Doug Stevens's role at the current company?
Doug Stevens's current role is Infrastructure Engineer.
What is Doug Stevens's email address?
Doug Stevens's email address is ds****@****ser.com
What schools did Doug Stevens attend?
Doug Stevens attended Mesa Community College, Mesa Community College.
What are some of Doug Stevens's interests?
Doug Stevens has interest in Photoshop, Snowboarding, Cisco Networking, Hiking, Camping, Ceramics, Hunting, Skateboarding, Fishing, Softball.
What skills is Doug Stevens known for?
Doug Stevens has skills like Customer Service, Microsoft Office, Networking, Telecommunications, Troubleshooting, Voip, Cisco Technologies, Leadership, Network Administration, Sales, Process Improvement, Wireless Networking.
Who are Doug Stevens's colleagues?
Doug Stevens's colleagues are Keontae Lane, Emily Kiefer, Kadance Waltner, Faith Young, Joni Suominen, Jorge Francés, Regina Giron.
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2brownadvisory.com, yahoo.com3 +121287XXXXX
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Doug Stevens
United States1betaepsilon.fr -
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1yahoo.com -
2mandtbank.com, mtb.com
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