Senior Vice President
Jan 2020 - Dec 2023
AeroLeads people directory · profile
Doug Kaplan Email & Phone Number
Senior Vice President Customer Experience (Customer Success)
1 work email found
@infoarmor.com
2 phones found area 480 and 800
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 86%
Role
Senior Vice President Customer Experience (Customer Success)
Location
Carlsbad, California, United States
Who is Doug Kaplan? Overview
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Quick answer
Doug Kaplan is listed as Senior Vice President Customer Experience (Customer Success) based in Carlsbad, California, United States. AeroLeads shows a work email signal at infoarmor.com, phone signal with area code 480, 800, and a matched LinkedIn profile for Doug Kaplan.
Doug Kaplan previously worked as Senior Vice President at Allstate Identity Protection and Vice President of Operations at Allstate Identity Protection. Doug Kaplan holds Bachelor Of Arts (Ba), Law & Society from Uc Santa Barbara.
Company email context
Email format at infoarmor.com
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{first_initial}{last}@infoarmor.com
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AeroLeads found 1 current-domain work email signal for Doug Kaplan. Compare company email patterns before reaching out.
Profile bio
About Doug Kaplan
I am an experienced professional with expertise in leading over 200 person organizations in post sales environments, introducing strategies, and executing data-driven initiatives to drive growth, customer experience and loyalty, scalable models, and building amazing cultures. Recognized for developing top-performing teams in customer loyalty and relationships in B:C and B:B:C environments, operations, and business development to exceed goals in hyper-growth SaaS start-ups and Fortune 500 companies. Strong relationship builder, cultivating partnerships with leaders at Fortune 50/500 companies.Career Highlights:- Built two successful service organizations from start-up to IPO (NYSE: LOCK) with revenues from $18mm-$480mm, and start-up to acquisition by a Fortune 500 company (NYSE: ALL) with revenues from $30mm-$180mm.- Drove "World Class" customer experience, consistently delivering a remarkable 91 Net Promoter Score (NPS) through strategic initiatives, building collaborative teams, innovative solutions, and an unwavering commitment to exceeding customer expectations.- Built strong relationships with leaders in Fortune 50/500 companies to drive customer satisfaction, retention, product adoption and expand revenue. - Achieving a remarkable 90% employee engagement rate and earning recognition from the American Business Awards, ICMI, and BBB Ethics Awards and established robust infrastructure fostering strong cultures in two start-ups.- Scaled businesses adeptly to support double-digit growth by implementing strategic automation and business process improvements.Transformed a $13 mm cost center into a profitable and sustainable center by generating revenue from a service organization.- Played a crucial role in initiating and building a Retention Task Force, successfully reducing customer churn from 25% to an impressive 15%.
Listed skills include Leadership, Management, Strategy, Team Building, and 31 others.
6 roles
Doug Kaplan work experience
A career timeline built from the work history available for this profile.
Vice President Of Operations
Oversee Employee Protection Service Operations including Customer Care, Account Management and Implementation
Jan 2016 - Jan 2020
Jan 2016 - Sep 2017
Director Of Client Support
Led 7 Client Support Teams and 2 Carrier Resolution Teams in Arizona and San Francisco. Focused on building infrastructure to create a great client experience and drive product improvements to scale business
May 2015 - Oct 2015
Vice President Operations
Successfully developed and led several technical and diverse support teams including Customer Retention, Resolution, Alerts, Resource Planning, Sales and Operations. Additionally led 3 Outsourced Partners (180 employees) to drive performance and scalability. Created and led multiple strategic initiatives to enhance a strong customer experience, retention, revenue and profitability and operational excellence, collaborating within and across departments to ensure success.
Mar 2010 - Jan 2014
Director Of Customer Services
Successfully led seventeen Member Service teams made up of over 200 agents and 17 managers, focused on providing a World Class member experience as a strategic differentiator, retention, profitability, scalability and culture. Collaborated with all company departments to ensure a great customer experience and teamwork. Created and led multiple strategic initiatives to drive results. Promoted to Vice President due to strong performance and leadership.
Aug 2007 - Mar 2010
1 education record
Doug Kaplan education
-
Uc Santa Barbara
FAQ
Frequently asked questions about Doug Kaplan
Quick answers generated from the profile data available on this page.
What is Doug Kaplan's role at their current company?
Doug Kaplan is listed as Senior Vice President Customer Experience (Customer Success).
What is Doug Kaplan's email address?
AeroLeads has found 1 work email signal at @infoarmor.com for Doug Kaplan.
What is Doug Kaplan's phone number?
AeroLeads has found 2 phone signal(s) with area code 480, 800 for Doug Kaplan.
Where is Doug Kaplan based?
Doug Kaplan is based in Carlsbad, California, United States.
What companies has Doug Kaplan worked for?
Doug Kaplan has worked for Allstate Identity Protection, Zenefits, and Lifelock.
How can I contact Doug Kaplan?
You can use AeroLeads to view verified contact signals for Doug Kaplan, including work email, phone, and LinkedIn data when available.
What schools did Doug Kaplan attend?
Doug Kaplan holds Bachelor Of Arts (Ba), Law & Society from Uc Santa Barbara.
What skills is Doug Kaplan known for?
Doug Kaplan is listed with skills including Leadership, Management, Strategy, Team Building, Call Centers, Vendor Management, Start Ups, and Process Improvement.
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