Douglas Black Email & Phone Number

Troy, Mi, Us

As President of Clear Rate Communications, I oversee the strategic direction and operations of the company, focusing on driving innovation, growth, and customer satisfaction. My responsibilities include:★ Strategic Leadership. Develop and implement long-term strategic plans to enhance the company's competitive position and drive sustainable growth. Collaborate with the executive team to align organizational goals with industry trends and opportunities.★ Innovation and Technology. Spearhead the development and launch of cutting-edge technologies and services, positioning the company as an industry leader. Foster a culture of innovation to encourage new ideas and approaches that improve efficiency and customer experience.★ Operational Excellence. Implement operational improvements that increase efficiency and reduce costs. Streamline processes and optimize resource allocation to enhance productivity and profitability.★ Team Development. Build and lead high-performing teams by recruiting top talent and fostering a collaborative, inclusive work environment. Invest in employee development and engagement to promote growth and retention.★ Customer Focus. Develop and maintain strong relationships with key clients and partners, ensuring a customer-centric approach that enhances satisfaction and loyalty. Implement feedback mechanisms to continuously improve service quality.

Troy, Mi, Us

As the Chief Operating Officer at Clear Rate Communications, I was responsible for overseeing the company's daily operations, driving efficiency, and ensuring operational excellence across all departments. My key responsibilities included:★ Operational Strategy. Developed and executed strategic operational plans to support the company’s growth objectives and enhance performance. Led initiatives to improve efficiency, reduce costs, and optimize resource allocation.★ Process Improvement. Implemented process improvements that increased operational efficiency. Streamlined workflows and integrated technology solutions to enhance productivity and service delivery.★ Team Leadership. Managed and developed a team of professionals across various departments. Fostered a culture of collaboration and continuous improvement, leading to increased employee engagement and performance.★ Performance Management. Established key performance indicators (KPIs) and metrics to monitor and drive operational success. Regularly reviewed performance data to identify areas for improvement and implement corrective actions.

★ Founder and sales & marketing strategist. ★ Serves as a resource, advising businesses seeking Information Technology and telecommunications solutions.★ Work with clients to secure the equipment and technologies necessary to launch new business operations. ★ Retained by multi-location companies to identified capable vendors and resolve business technology challenges. ★ Reduced $100K in operating expenses for a nonprofit organization with locations throughout the nation, contributing to the transition of infrastructure to cloud architecture.*************************************ABOUT STONEBRIDGE INNOVATIONSStonebridge Innovations works with small, mid-size and large enterprise businesses to source and recommend solutions that meet their voice, network, security, cloud and connectivity needs.

Southfield, Michigan, Us

★ Executive operational leader with strategic and tactical responsibilities.★ Responsible for department oversight including network operations center, plant & infrastructure operations, field services, engineering, IT, customer care & repair, service delivery and network provisioning.★ Executive sponsor for customer-centric initiatives geared towards improving customer experience.******************************ABOUT TELNET WORLDWIDETelNet Worldwide is a customer-centric cloud communications provider with over 20 years of experience providing voice services, data center colocation and contact center solutions.

Southfield, Mi, Us

★ Department oversight and leadership for end-to-end service delivery of analog, VOIP, broadband, and data services.★ Supervised teams of over fifty professionals engaged in order entry, order management, provisioning, CPE procurement, and distribution.★ Introduced KPIs to track service delivery intervals, quality standards and customer communications.★ Used automation in back-end operations to enable increased order processing without increasing personnel.★ Recognized with lowering transactional costs by enhancing collaboration between the project management and technical teams.******************************ABOUT BULLSEYE TELECOMBullsEye Telecom is a Michigan-based business-to-business CLEC that offers various telecommunications and data services, such as traditional telephone service, VOIP, IP PBX, wireless, expense management and others.

Troy, Mi, Us

★ Responsible for building new departments while assuming control and improving over existing teams.★ Defined processes, procedures, and key performance indicators to improve operations.★ Managed Service Delivery, Sales Engineering, Network, Product Development, Turn-Up, OSS, and Regulatory Compliance.★ As Vice President of Engineering, designed and developed voice and data networks; expanded the service territory through relationships with network carriers.***********************************ABOUT GRID4 COMMUNICATIONSGrid4 Communications, Inc., a communications carrier, provides Internet protocol (IP) communications services in Michigan. Its services include voice over Internet protocol (VoIP), voice and data, high-speed Internet, managed and business solutions, and carrier services.

★ Managerial oversight for the projects and performance associated with the companies switch sites and associated colleagues.★ Led the expanding network team with the planning, project management and capacity management for the company’s telecommunications network.★ Management of network cost with audits of vendor invoices and identifying cost savings initiatives.

★ Company co-founder employing technicians subcontracted to maintain telecommunication network equipment for clients. ★ Facilitated the acquisition of business offering sales and support of business telephone systems and infrastructure cabling.★ Leadership for the company operations including business planning, contract negotiations, sales and marketing strategy, training & development of personnel.

★ Secure locations throughout the Midwest to build and operate telecommunications network for startup CLEC. ★ Designed and built a carrier-class Network Operations Center (NOC) for monitoring of a telecommunications network.★ Accountable for 130+ operational colleagues including OPEX annual budget of roughly $18MM.

Associate Of Applied Science Degree, Electronics Engineering Technology

High School Diploma