Douglas Black Email and Phone Number
Douglas Black's Location
Detroit Metropolitan Area, United States, United States
Douglas Black's Contact Details
Douglas Black work email
- Valid
- Valid
- Valid
- Valid
Douglas Black personal email
n/a
Douglas Black phone numbers
About Douglas Black
As the President of Clear Rate Communications, I am committed to leading our organization through innovation, strategic growth, and excellence in customer service. With over 34 years of experience in the telecommunications industry, I have a proven track record of driving operational efficiencies, spearheading technological advancements, and building high-performing teams.My career is marked by a dedication to transforming complex challenges into opportunities, and I thrive in dynamic environments that require visionary leadership and decisive action. I am passionate about leveraging cutting-edge technology to enhance connectivity and empower businesses and communities.
Douglas Black's Current Company Details
Douglas Black Work Experience Details
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PresidentClear Rate Jul 2024 - PresentTroy, Mi, UsAs President of Clear Rate Communications, I oversee the strategic direction and operations of the company, focusing on driving innovation, growth, and customer satisfaction. My responsibilities include:★ Strategic Leadership. Develop and implement long-term strategic plans to enhance the company's competitive position and drive sustainable growth. Collaborate with the executive team to align organizational goals with industry trends and opportunities.★ Innovation and Technology. Spearhead the development and launch of cutting-edge technologies and services, positioning the company as an industry leader. Foster a culture of innovation to encourage new ideas and approaches that improve efficiency and customer experience.★ Operational Excellence. Implement operational improvements that increase efficiency and reduce costs. Streamline processes and optimize resource allocation to enhance productivity and profitability.★ Team Development. Build and lead high-performing teams by recruiting top talent and fostering a collaborative, inclusive work environment. Invest in employee development and engagement to promote growth and retention.★ Customer Focus. Develop and maintain strong relationships with key clients and partners, ensuring a customer-centric approach that enhances satisfaction and loyalty. Implement feedback mechanisms to continuously improve service quality.
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Chief Operating OfficerClear Rate Jan 2022 - Jul 2024Troy, Mi, UsAs the Chief Operating Officer at Clear Rate Communications, I was responsible for overseeing the company's daily operations, driving efficiency, and ensuring operational excellence across all departments. My key responsibilities included:★ Operational Strategy. Developed and executed strategic operational plans to support the company’s growth objectives and enhance performance. Led initiatives to improve efficiency, reduce costs, and optimize resource allocation.★ Process Improvement. Implemented process improvements that increased operational efficiency. Streamlined workflows and integrated technology solutions to enhance productivity and service delivery.★ Team Leadership. Managed and developed a team of professionals across various departments. Fostered a culture of collaboration and continuous improvement, leading to increased employee engagement and performance.★ Performance Management. Established key performance indicators (KPIs) and metrics to monitor and drive operational success. Regularly reviewed performance data to identify areas for improvement and implement corrective actions.
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President And CooStonebridge Innovations, Llc. Mar 2018 - Present★ Founder and sales & marketing strategist. ★ Serves as a resource, advising businesses seeking Information Technology and telecommunications solutions.★ Work with clients to secure the equipment and technologies necessary to launch new business operations. ★ Retained by multi-location companies to identified capable vendors and resolve business technology challenges. ★ Reduced $100K in operating expenses for a nonprofit organization with locations throughout the nation, contributing to the transition of infrastructure to cloud architecture.*************************************ABOUT STONEBRIDGE INNOVATIONSStonebridge Innovations works with small, mid-size and large enterprise businesses to source and recommend solutions that meet their voice, network, security, cloud and connectivity needs.
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Vice President Of OperationsTelnet Worldwide Sep 2019 - Jan 2022Southfield, Michigan, Us★ Executive operational leader with strategic and tactical responsibilities.★ Responsible for department oversight including network operations center, plant & infrastructure operations, field services, engineering, IT, customer care & repair, service delivery and network provisioning.★ Executive sponsor for customer-centric initiatives geared towards improving customer experience.******************************ABOUT TELNET WORLDWIDETelNet Worldwide is a customer-centric cloud communications provider with over 20 years of experience providing voice services, data center colocation and contact center solutions. -
Vice President OperationsBullseye Telecom Dec 2014 - Mar 2018Southfield, Mi, Us★ Department oversight and leadership for end-to-end service delivery of analog, VOIP, broadband, and data services.★ Supervised teams of over fifty professionals engaged in order entry, order management, provisioning, CPE procurement, and distribution.★ Introduced KPIs to track service delivery intervals, quality standards and customer communications.★ Used automation in back-end operations to enable increased order processing without increasing personnel.★ Recognized with lowering transactional costs by enhancing collaboration between the project management and technical teams.******************************ABOUT BULLSEYE TELECOMBullsEye Telecom is a Michigan-based business-to-business CLEC that offers various telecommunications and data services, such as traditional telephone service, VOIP, IP PBX, wireless, expense management and others. -
Senior Vice President Of Network ServicesGrid4 Communications Apr 2005 - Nov 2014Troy, Mi, Us★ Responsible for building new departments while assuming control and improving over existing teams.★ Defined processes, procedures, and key performance indicators to improve operations.★ Managed Service Delivery, Sales Engineering, Network, Product Development, Turn-Up, OSS, and Regulatory Compliance.★ As Vice President of Engineering, designed and developed voice and data networks; expanded the service territory through relationships with network carriers.***********************************ABOUT GRID4 COMMUNICATIONSGrid4 Communications, Inc., a communications carrier, provides Internet protocol (IP) communications services in Michigan. Its services include voice over Internet protocol (VoIP), voice and data, high-speed Internet, managed and business solutions, and carrier services. -
Director Network Design & ImplementationLdmi Telecommunications Apr 2003 - Apr 2005★ Managerial oversight for the projects and performance associated with the companies switch sites and associated colleagues.★ Led the expanding network team with the planning, project management and capacity management for the company’s telecommunications network.★ Management of network cost with audits of vendor invoices and identifying cost savings initiatives.
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PresidentVertical Communications, Inc. Feb 2002 - Apr 2003★ Company co-founder employing technicians subcontracted to maintain telecommunication network equipment for clients. ★ Facilitated the acquisition of business offering sales and support of business telephone systems and infrastructure cabling.★ Leadership for the company operations including business planning, contract negotiations, sales and marketing strategy, training & development of personnel.
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Vice President OperationsUs Xchange Llc Aug 1997 - Feb 2002★ Secure locations throughout the Midwest to build and operate telecommunications network for startup CLEC. ★ Designed and built a carrier-class Network Operations Center (NOC) for monitoring of a telecommunications network.★ Accountable for 130+ operational colleagues including OPEX annual budget of roughly $18MM.
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Manager OperationsNextlink Solutions Aug 1996 - Aug 1997
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Switch ManagerTeledial America / Us Signal Corporation Mar 1993 - Aug 1996
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Switch TechnicianTfc Technical Services Aug 1991 - Mar 1993
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Switch TechnicianMetromedia Itt Aug 1990 - Jun 1991
Douglas Black Skills
Voip
Telecommunications
Telephony
Managed Services
Mpls
Network Design
Unified Communications
Co Location
Sales Management
Troubleshooting
Account Management
New Business Development
Wan
Switches
Team Leadership
Sip
Ip
Wireless
Vendor Management
Voice Over Ip
Business Development
Wide Area Network
Wireless Technologies
Douglas Black Education Details
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Itt Technical Institute TroyElectronics Engineering Technology -
Avondale High SchoolHigh School Diploma
Frequently Asked Questions about Douglas Black
What company does Douglas Black work for?
Douglas Black works for Clear Rate
What is Douglas Black's role at the current company?
Douglas Black's current role is Driving Innovation and Growth in the Telecom Industry.
What is Douglas Black's email address?
Douglas Black's email address is db****@****com.com
What is Douglas Black's direct phone number?
Douglas Black's direct phone number is +124878*****
What schools did Douglas Black attend?
Douglas Black attended Itt Technical Institute Troy, Avondale High School.
What are some of Douglas Black's interests?
Douglas Black has interest in Civil Rights And Social Action, Family Time, Golf, Exercise And Weight Lifting.
What skills is Douglas Black known for?
Douglas Black has skills like Voip, Telecommunications, Telephony, Managed Services, Mpls, Network Design, Unified Communications, Co Location, Sales Management, Troubleshooting, Account Management, New Business Development.
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