Douglas Blohm Mba, Msn, Rn Email & Phone Number

Green Bay, Wisconsin, United States

Plans, integrates and manages resources related to workflow operations and optimization insupport of providers and other users of the Epic EHRDirects and oversees day-to-day activities of Health Informatics staff and the Health InformaticsManagement (HIM) ManagerEvaluates upcoming initiatives and related applications and their effects on patients,providers/staff and proactively works with leaders and users to prepare for successfulimplementations/upgradesMaintains current knowledge of State/Federal regulations related to HIM and collaborates withLegal and Risk Management departments to ensure that medical record policies are compliantwith applicable legal requirements and initiatives for quality improvementProactively identify and correct process gapsWorks collaboratively with clinical and non-clinical staff to develop, execute and evaluateinitiatives to improve and optimize processes to serve our patient customers throughoutthe organizationOffers consultative services regarding workflow processes and technical solutionskeeping the non-clinical functions in consideration for all solutionsLeads EHR rollout at new practice locations as well as the implementation of new features andmodules in existing locationsIdentifies and researches topics to enhance the knowledge and skill of those involved with theEHR. Collaborates with Training and other departments to develop and implement educationalstrategies, materials, and guidelines, utilizing various adult learning methods to promoteunderstanding and effective use of the EHRRepresents the company in the discussions of regional and system workflowsConducts issue and risk tracking, audits, analyses, and reports on same, collaborating with othersneededGathers information and conducts data analysis and interpretation as neededIs a subject matter expert for clinical system functions and procedure implementationDevelops and executes process improvements throughout the organization

• Successfully trains a diverse audience of End Users for their role in the use of Epic's resolute program.• Provides support to various clinics within the medical group system to address support issues during go-live.• Assists in resolving training and support issues during go-live, communicating and escalating various issues to ensure swift resolution.• Updates and maintains several different Epic curricula, coordinating the lesson plans and training environment.• Collaborates across multiple departments to ensure the successful deliverability of training information.• Recognized for the implementation of doctor/patient video calls, rolling out the project within 120 days.

• Oversaw 42 staff members in delivering training and support services during the implementation of Epic electronic health record system.• Established and maintained high-level weekly and monthly training and support reporting to management and cross-functional teams.• Led and grew a global team of talented individuals, including recruiting, hiring, performance management, and career path development.• Interpreted company policies and enforced safety regulations.

• Trained, mentored, and advised >500 physicians, nurses, and technicians in preparation for Epic system implementation, achieving 100% participation.• Implemented features, providing technical expertise and training, and facilitating knowledge transfer to new clients.• Acted as liaison between Developers, Business Analysts, and clients, resolving business and technical challenges for successful transition.• Ensured successful implementation of plans through coordination with external sources and internal department personnel.

Appleton, Wi

• Successfully provided clinical and process training for 6 new technicians and 4 floating technicians.• Improved workflow processes, enhancing communications between shifts / caregivers, provided more consistent patient care, and identified proactive steps to address potential lapses in care.• Developed structures, processes, and expectations for clinical input and involvement.• Provided patient care and data collection for hospital’s Intermediate Care, Cardiac / Pulmonary, and Renal Units.

• Led 20-person team of employees from across U.S. in discovery and resolved issues of long call time and data error causes. • Identified several process improvements and training deficiencies, making corrective recommendations to senior management.• Identified gaps and reengineered communications process between Clinical Intake Department and Computer Help Desk.• Created and implemented ‘process of escalation’ that identified specific team members charged with reporting computer issues that affected numerous team members. o Increased productivity of intake department.o Faster and more comprehensive resolution of computer issueso Reduced computer help desk call congestion by 15%.

Appleton, Wi

• Managed, supervised, and mentored 16 direct reports. • Developed and implemented technical intranet-based customer support tool, significantly streamlining customer call problem resolution.o Immediate 18% reduction in truck / personal service calls.o Increased in customer satisfaction scores by >10%.o Reduced repeat truck dispatches by 20%.• Delivered $300K annual cost savings by streamlining process used to reissue technical components for use by residential customers.• Collaborated with outside vendors, negotiating contracts for products and services.

Master Of Business Administration - Mba, Business/Commerce, General

Master Of Science - Ms, Nursing Leadership

Associates, Nursing

Associate, Computer Networking

Bachelor, Psychology

Activities and Societies: Football Team