Douglas Bruce Email & Phone Number

Winnipeg, Canada Area

• Work with project managers and developers to identify best possible design patterns for new projects• Attempt to diagnose and identify shortcomings in existing systems and design solutions to mitigate those issues• Take leadership roles in trialling and testing new software services, pipelines or patterns that help modernize our environment• Manage tool and training documentation and organize/run training sessions for new hires

Winnipeg, Canada Area

• Building and maintaining an AD-integrated Linux image for the department's non-standard OS requirements• Building and maintaining an Ansible-based management system for the departmental Linux image• Providing support to the departmental Linux users• Implementing a software solution to meet the Treasury Board Mobile Device Encryption requirements• Creating an R-based stats analysis server for departmental Science Staff in order to save costs by reducing the number of SAS license requests• Creating a grid-computing-in-a-can solution that can be rapidly deployed and rolled out for scientists who require more compute power than a single workstation, but less than a fully managed server cluster or cloud.

• Manage and maintain software and hardware for approximately 600 clients.• Provided software testing services for a nation-wide Windows 7 transition project.• Provided consultation with clients on business projects to better assist in selecting hardware and software solutions.• Designed and implemented inventory management system to track all IST owned hardware.• Built and maintained a hardened and Active Directory integrated Linux image for Agriculture Science staff.

• Provided over the phone first line resolution to 2000+ company clients located cross country for over 100 different applications.• Reset passwords, unlocked accounts, resolved issues with common office tools.• Monitored incoming calls for signs of large scale network or server infrastructure issues.• Dispatched incoming issues to local support or application support groups to manage as necessary.• Created user documentation for several common company-supported issues (including e-mail documentation and VPN software configuration documentation).• Created several templates for use at the service desk to allow service desk representatives to shorten call times from clients while still ensuring that critical data was captured for other support groups.• Created inventory list for printer serial numbers to cover new processes.

• Build & maintain scripts to automate existing DBA jobs.• Perform password resets and user creation within the database environment.• Monitor performance; maintain backups of database environment.• Built a C proof of concept application to automatically log tickets for database fault messages and page on-call DBA.