Douglas Bryant Email and Phone Number

Forty-two years of enterprise IT management experience with thirty-seven years in a leadership role. Experienced in support of mainframe operations, telecommunication, wide area networking, local area networking, distributed systems management, workplace support, service desk support, voice telephony, messaging, internet mail security and Unified Communications support. Proven record of highly ranked leadership skills, customer relation skills, interpersonal skills, project management and… Show more Forty-two years of enterprise IT management experience with thirty-seven years in a leadership role. Experienced in support of mainframe operations, telecommunication, wide area networking, local area networking, distributed systems management, workplace support, service desk support, voice telephony, messaging, internet mail security and Unified Communications support. Proven record of highly ranked leadership skills, customer relation skills, interpersonal skills, project management and general business attributes. Account Delivery Manager for Messaging and Unified Communications.Role consists of ensuring outstanding service delivery is provided to the client in three unique areas: Messaging, Internet Mail Relay and Unified Communications.-Proven track-record of providing technical and thought leadership on customer engagements, owning and delivering complex solutions and demonstrating a high degree of professionalism and value-add to customers through solid business, technical and commercial knowledge.-Responsible to manage internal and partner teams for attainment of Service Level Agreements. -Responsible for budget and forecast process. Contributes to stability and growth of the margin for the service provided - meeting corporate margin targets by ensuring YOY cost reduction as agreed during deal review.-Work with clients to defines future Roadmap for all technology areas.-Support new business initiatives which include estimation of work effort and client project plan response.-Implement major product releases and migrations to new technologies to include: Lotus Notes to Exchange migrations; Exchange to Office 365 migrations; OCS to Lync migrations; Lync to Skype for Business migrations; Skype to Teams migrations; Enterprise Voice services implementations and internet mail relay services implementations. Show less

-Support multiple internal and external clients’ distributed systems services.-Plan, direct and coordinate tactical and strategic engineering activities of multiple organizations. Have overall organizational responsibility for people, customer and project activities.-Responsible for large, complex, globally based employees, locations and customer industry segments.-Coach and counsel engineering teams on business, organizational and technology strategies.-Participates in setting… Show more -Support multiple internal and external clients’ distributed systems services.-Plan, direct and coordinate tactical and strategic engineering activities of multiple organizations. Have overall organizational responsibility for people, customer and project activities.-Responsible for large, complex, globally based employees, locations and customer industry segments.-Coach and counsel engineering teams on business, organizational and technology strategies.-Participates in setting direction and policies related to engineering and enterprise systems methodologies. -Establish strategies to achieve business and technical goals and objectives.-Reviews new business opportunities, proposals and marketing presentations to ensure they meet customer and business objectives. -Identify opportunities to leverage company expertise to new markets.-Develop, administer and control budget for the organization.-Evaluate team and employee performance.-Develop and administer compensation plans. Show less

-Responsible for the transition of client IT staff to the EDS Service Delivery organization at the Nextel National Headquarters.-Implemented standardize Service Delivery processes and procedures for client based on EDS best practices and service delivery methodologies.-Implemented well defined Executive Support model for client executive staff. -Consolidated client server base to EDS leveraged facilities in Norcross GA and Charlotte NC. Worked with client to bring all IT services… Show more -Responsible for the transition of client IT staff to the EDS Service Delivery organization at the Nextel National Headquarters.-Implemented standardize Service Delivery processes and procedures for client based on EDS best practices and service delivery methodologies.-Implemented well defined Executive Support model for client executive staff. -Consolidated client server base to EDS leveraged facilities in Norcross GA and Charlotte NC. Worked with client to bring all IT services under control of client IT organization and EDS support agreement.-Supported several nationwide hardware and software refresh deployment projects. Show less

-Supported multiple internal and external clients’ distributed systems services.-Plan, direct and coordinate tactical and strategic engineering activities of multiple organizations. Have overall organizational responsibility for people, customer and project activities.-Responsible for large, complex, globally based employees, locations and customer industry segments.-Coach and counsel engineering teams on business, organizational and technology strategies.-Participates in… Show more -Supported multiple internal and external clients’ distributed systems services.-Plan, direct and coordinate tactical and strategic engineering activities of multiple organizations. Have overall organizational responsibility for people, customer and project activities.-Responsible for large, complex, globally based employees, locations and customer industry segments.-Coach and counsel engineering teams on business, organizational and technology strategies.-Participates in setting direction and policies related to engineering and enterprise systems methodologies. -Establish strategies to achieve business and technical goals and objectives.-Reviews new business opportunities, proposals and marketing presentations to ensure they meet customer and business objectives. -Identify opportunities to leverage company expertise to new markets.-Develop, administer and control budget for the organization.-Evaluate team and employee performance.-Develop and administer compensation plans. Show less

-Responsible for the daily leadership of a team of telecommunication professionals that design, install and maintain telecommunications hardware in a large data center environment.-Plan implementations of enhancements and upgrades to the network environment.-Manage available resources to minimize network cost and improve network performance.-Interface with clients on network concerns and to define and plan for future requirements.-Responsible for Profit and Loss, budget and… Show more -Responsible for the daily leadership of a team of telecommunication professionals that design, install and maintain telecommunications hardware in a large data center environment.-Plan implementations of enhancements and upgrades to the network environment.-Manage available resources to minimize network cost and improve network performance.-Interface with clients on network concerns and to define and plan for future requirements.-Responsible for Profit and Loss, budget and capital appropriations processes.-Responsible for team evaluation and development. Show less

-Plans, coordinates and implements changes to the Wide Area Network.-Installation of telecommunications equipment including Front End Processors, multiplexors, modems, digital service units, satellite, LAN, ATM switches and premise distribution systems.-Interface with multiple vendors to coordinate maintenance and repair activities of telecommunications hardware, software and services.-Technical team leader responsibilities.

-Monitor multiple Wide area networks to ensure connectivity and performance of client workstations.-Use network tools to isolate and resolve network problems.-Interface with clients to resolve network problems.-Maintain network documentation and procedures manuals.-Install network equipment, end user computers and cabling systems.

-Perform facilities maintenance, mail services and duplication services.-Perform computer operations on mainframe systems.-Operation of high-speed laser and impact printers